Insights Manager

4 weeks ago

London, United Kingdom Expedia, Inc. Full time

If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. T his role will help Expedia define how it measures and understands the experiences our Partners have when using our p roducts. Building fro m t he ground up, this is a real opportunity to make your mark and drive an e xperience focused culture across our Product team s - you'll be provi ding t hem with metrics, tools and insig hts t hat they’ve never h ad befo re . We’re seekin g a data driven Insights manager who can blen d quantita tive measures and qualitative insight , and is able to gal v anise cros s function al teams to drive the implementation and ongoing optimisation of Partner e xp erience measurement at Expedia .
Help define the right metrics to measure Partner attitudes and behaviors when using Expedia ’s Products , including Expedia’s attitudinal measures of Delight, Usability, Ease and Trust (DUET)
Drive a cross functional working group, including UX Research, Experience Management, CX Analytics and Feedback O perations to deliver attitudinal and behavioral measurement instrumentation and experience reporting tools , communicat ing progress to Leadership ongoing .
Develop deeper insights into wha t is behind experience metrics, to help Product teams understand the specific pain points they need to solve for .
Identify top experience opportunities to feed into Product planning cycles and influence prioritization .
Experience d in Customer Experience measurement and driver analysis
Proven ability in driving awareness and understanding of customer experience opportunities - someone w ho can explain both the ‘what’ is happening and the ‘why’ it is happening
Ability to engage with and influence senior leadership to commit to driving experience improvement
EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.The official website to find and apply for job openings at Expedia Group is careers.All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. T his role will help Expedia define how it measures and understands the experiences our Partners have when using our p roducts. Building fro m t he ground up, this is a real opportunity to make your mark and drive an e xperience focused culture across our Product team s - you'll be provi ding t hem with metrics, tools and insig hts t hat they’ve never h ad befo re . We’re seekin g a data driven Insights manager who can blen d quantita tive measures and qualitative insight , and is able to gal v anise cros s function al teams to drive the implementation and ongoing optimisation of Partner e xp erience measurement at Expedia .
Help define the right metrics to measure Partner attitudes and behaviors when using Expedia ’s Products , including Expedia’s attitudinal measures of Delight, Usability, Ease and Trust (DUET)
Drive a cross functional working group, including UX Research, Experience Management, CX Analytics and Feedback O perations to deliver attitudinal and behavioral measurement instrumentation and experience reporting tools , communicat ing progress to Leadership ongoing .
Develop deeper insights into wha t is behind experience metrics, to help Product teams understand the specific pain points they need to solve for .
Identify top experience opportunities to feed into Product planning cycles and influence prioritization .
Experience d in Customer Experience measurement and driver analysis
Proven ability in driving awareness and understanding of customer experience opportunities - someone w ho can explain both the ‘what’ is happening and the ‘why’ it is happening

~ Ability to engage with and influence senior leadership to commit to driving experience improvement

EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.The official website to find and apply for job openings at Expedia Group is careers.All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities. If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.
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