Payment Operations Analyst
2 weeks ago
- This role provides first line functional support to the business and our suppliers for our procurement systems, by phone and by email.
- It involves collaborating with a wide range of people to deliver outstanding customer service for our colleagues and suppliers.
- Updating master data in the procurement system e.g. user access, vendors, catalogue listings, accounting cost centres etc.
- Monitoring and resolving transactions which have failed to complete successfully, e.g. approved purchase requisitions which have not generated purchase orders, or invoices which have not interfaced.
- Supporting users to create, process and maintain their PRs and POs.
- Managing Chatbots and assigning tickets to the relevant departments.
- Raising change requests with Finance Systems team where required, and partnering with them to test the changes.
- Training users on how to use the procurement and helpdesk solutions.
- Driving the automation agenda, identifying improvements and automations which increase our efficiency and governance.
- Confident investigating and resolving IT problems.
- Strong communicators who can represent the team externally.
- Ability to work to tight timelines and meet targets without compromising on quality.
- Good attention to detail, excellent self-review skills, and a right-first-time mentality.
- Flexible, adaptable and keen to learn new skills.
- Interest in automation technologies.
- Project management experience
- Proficient use of German in a business environment
- Experience of working with Finance / Procurement systems such as Oracle, SAP, Ariba, RightNow.
- Strong Excel skills
- Competitive salary + Bonus **where applicable**
- 25 days annual leave with the option to purchase 5 more
- Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance
- Matched pension contribution up to 10%
- Access to our car benefit scheme
- Access to our online learning platform to continue to develop and grow your career with us
- The chance to join an innovative, fast-paced and passionate team
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