Customer Service
1 month ago
Customer Care Call Advisor
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
Shift Pattern: Monday to Friday between 9am until 5:30pm
Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years' service
Verisure are currently hiring Retentions Advisors to join our customer care team in Quorum Business Park, Newcastle. You will be working in a call centre environment and be part of a large, diverse team. Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. 1 million families and small businesses across 17 countries in Europe and Latin America. With over 35 years of insight, experience, and innovation , Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.
Work within in a busy call centre environment
Handle high-level complaints that have been escalated
Update relevant information for our customer accounts
Delivering first class customer service to customers
At least one-year experience in call centre environment ideally in an outbound or objections handling role
Experience handling high level complaints
Strong computer and MS office skills
The ability to multitask effectively whilst keeping a high level of service quality
Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:
Enjoy your birthday off as a special treat.
Satisfy your cravings at our onsite coffee shop and our canteen.
Stay active with discounted gym and health club memberships.
Access private healthcare and MediCash cash plan.
Unlock a world of freebies and discounts with PerkBox.
Earn rewards through our employee referral program.
Enjoy discounts on our alarm systems.
Contribute to a greener lifestyle with the Cycle to Work Scheme.
Verisure Career Opportunities
We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers
ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL.
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