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Support and Customer Service Executive

3 months ago

Oxfordshire, United Kingdom GTS Group Ltd Full time

Job Description An opportunity within leading global connectivity solutions provider to join as a Team Leader for their Customer Service and Demand Planning function within their Aerospace & Defence Business unit.

The Customer Service and Demand Planning Team Leader will be responsible for:
Ensuring that all internal and external customers are properly serviced and according to the CSM stated service metrics.
Completing BABTEC root cause analysis
Process monthly departmental SAP reports and staff follow-ups
Complete customer surveys and questioners when needed.
Perform all sales service order entry and support functions in accordance with published procedures.
Compile global forecast needs for the division validate data and enter totals into corporate demand planning tool.
Prior SAP knowledge and strong leadership and problem solving skills are essential.