Business Support Officer
1 month ago
Business Support Officer
Children's Services
Haringey
16/hr
Start date: ASAP
DBS required
Hybrid arrangement
Job Purpose1. To provide professional business support that facilitates the delivery of frontline services and the council priorities.
2. Ensuring the delivery of an effective and efficient service within required timescales and in line with corporate and service policies and operating guidelines
3. To work in partnership with services to ensure that any risks, issues or opportunities are identified and quickly addressed.
4. To champion continuous improvement to ensure that services are efficient as possible.
5. To work to a quality standard of right first time every time Main Responsibilities
1. Responsible for delivering, to a high standard, the full menu of business support activities as defined by the operating model to ensure effective operation of the service. This includes, but not limited to;
o Document Management
o Administration
o Data entry to council systems
o Supporting Meetings
o Minute Taking of lower level cases and other meetings as requested by service
2. Provide effective business support to meet the statutory and operational requirements of Children's Service 3. Proactively develop skills, knowledge and abilities in delivering a high quality business support service to Children's Service 4. Be aware of policies, procedures and statutory legislation that impacts on your role and Children's Services. Regularly update that knowledge in order to give correct service information and advice and allow job rotation as required 5. Organise and prioritise own workload, renegotiating targets/deadlines as conflicting demands necessitate. 6. Carry out all accountabilities in compliance with the Council's Policies and Procedures. 7. Liaise effectively, professionally and co-operatively with Business Support staff and service users, always presenting an efficient image of Business Support 8. Provide cover for colleagues and undertake any other work assigned consistent with the duties and responsibilities of an agile workforce. 9. Maintain accurate and effective communication with line management (to include the provision of reports and presentations) ensuring that they are regularly appraised of planned changes and developments 10. Actively support continuous improvement by identifying service issues, threats and opportunities/improvements. Contribute to the development of and implementation of service improvements. Knowledge, Qualifications, Skills and Experience Abilities/Experiences Experience of providing excellent business support functions ideally in a complex or regulated environment delivering high quality services
Ability to work under pressure and respond effectively to rapidly changing priorities and deadlines.
Ability to maintain simple information, recording and filing systems (manual and computerised).
Ability to enter, collate, compile and distribute information (including statistical data) consistently and effectively using a variety of methods best suited to meeting client outcomes
Experience of IT systems and how they support service delivery
Experience of delivering service improvements through a programme of continuous improvement.
Effectively working as part of a team. Knowledge/Skills Working knowledge of the Microsoft Office suite of products
Knowledge of the IT based systems in use within the Council for general and specialist functionality and how they support service delivery
Strong written and verbal communication skills
Knowledge of council services and role they play in meeting needs of the community. #J-18808-Ljbffr
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