ITSM Administrator
2 weeks ago
ITSM Administrator (ITIL) - Permanent - London (hybrid) - £60,000 per annum
An exciting new opportunity has become available for an ITSM Administrator (ITIL) to come on board working for a leading law firm in London on permanent basis.
- Responsible for the management of a hosted ITSM solution
- Oversight of system updates, management of transitions from development, staging to production environments, and the implementation of stakeholder requirements
- Co-ordinate the deployment from development, staging and production environments
- Lead user focus sessions to gather feedback and understand user need
- Maintain a strong relationship with the solution provider
- Propose and implement system improvements to enhance functionality and the user experience
- Identify opportunities for automation to streamline processes
- Report to the Service Desk Manager and be assisted and guided by the Incident and Problem Management Specialist and Customer Experience Business Partner
- ITIL certified to Practice Manager level.
- Experience in administering and developing Ivanti Cherwell or Neurons.
- Expertise in ITSM platforms and understanding of hosted solutions.
- Proficiency in ITIL frameworks and their application within ITSM
- Strong knowledge of ITIL and ITSM principles
ITSM Administrator (ITIL) - Permanent - London (hybrid) - £60,000 per annum
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