ITSM Administrator

6 days ago


London Area, United Kingdom DVF Recruitment Full time

ITSM Administrator


We're currently partnered with a Global Law Firm who are looking to bolster there ranks by adding a ITSM Administrator to there ranks


Responsibilities

  • Oversee Ivanti Neurons, ITSM solution, ensuring its optimal performance and alignment with business needs.
  • Manage and test system updates from Ivanti.
  • Co-ordinate the deployment from development, staging and production environments.
  • Collaborate with stakeholders across the organisation to gather and analyse requirements for system enhancements.
  • Lead user focus sessions to gather feedback and understand user needs, ensuring that the ITSM tool reflects the voice of the customer.


Qualifications

  • Experience in administering and developing Ivanti Cherwell or Neurons.
  • Expertise in ITSM platforms and understanding of hosted solutions.
  • Knowledge of PowerBI.
  • Proficiency in ITIL frameworks and their application within ITSM.


If you're keen to hear more, reach out to me Mark@dvfrecruitment.com


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