Technology Specialist

3 weeks ago


Belfast, United Kingdom Fortive Full time

Job Description - Customer Success Specialist (6 month fixed term contract) (QUA002038)
Customer Success Specialist (6 month fixed term contract) - QUA002038
About Us : QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

The Customer Success Specialist provides excellent customer service by, building customer relationships, ensuring order accuracy, applying reasoning and negotiating skills, and paying attention to detail. The Customer Success Specialist is the main point of contact for the customer, and must be able to project a professional, prompt, and friendly personality by phone and email. The Customer Success Specialist serves both Qualitrol and the customer by advocating for the customer and providing a world class experience.
Works with customers by phone and email, taking orders, responding to price and delivery questions, and answering product related questions.
· Performs duties in accordance with quality standards
· Maintains work area in accordance with established housekeeping procedures to ensure a safe and clean work environment.
· GCSE Math’s and English (Grade A- C or equivalent) and A Levels (or equivalent)
· Aptitude to enter data accurately and rapidly.
· Strong ability to use office equipment and telephone equipment.
· Skilled in using Microsoft Outlook, Word, and Excel.
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