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Customer Services Administrator

4 months ago

Hartlepool County Durham, United Kingdom Hays Business Support Full time

Your new company A renowned parent company of our five distinguished brands, each dedicated to its own range of premium products for the home, office, and commercial properties.

Your new role
Handle high volumes of inbound calls/emails, addressing orders, complaints and general inquiries. Make outbound calls to confirm deliveries, survey satisfaction and upsell/cross-sell products. Log all interactions in our CRM, ensuring issues are tracked through resolution. Liaise with warehouse, purchasing, logistics and other teams to align on fulfilment and stock. Identify process improvements to optimise customer experience. Meet response time, resolution and customer satisfaction targets

What you'll need to succeed
Friendly and patient with outstanding communication and troubleshooting abilities. Organised and detail-oriented with strong multi-tasking capabilities. Self-motivated with the confidence to work independently. Passionate about providing best-in-class customer experience. Tech-savvy with ability to learn new platforms/systems

What you'll get in return The opportuniy to work within a fantastic team

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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