Technical Support/ Telephone Support Advisor

2 weeks ago


Coventry, United Kingdom Microlise Full time

We are looking for a Technical Support Advisor  to join our growing Support Services team Building effective relationships with customers, you will advise them on how to configure Microlise software, author complex specifications for customisations and provide training when required. Are you experienced in providing technical support to a variety of user levels? Conduct online and face-to-face sessions at customers' sites as well as in-house 
Work with other departments to ensure the smooth implementation of new customers
Provide technical & product training (internal and external) as well as create new documentation and knowledge base articles
Experience using Service Now would be advantageous
Microsoft platform software and systems/supplier knowledge

When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions has probably been used. Our solutions deliver value to many of the UK’s leading grocery retailers and food logistics providers as well as to household names including JCB, Stobarts, Carlsberg, Waitrose, and Royal Mail.
Full support and training to ensure you are well equipped to succeed in your role.
~ Great Place to Work certified – We have been recognised by the global authority on workplace culture, so come be a part of our success
~ Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more 
~25 days holiday, excluding bank holidays, increasing with service. 
~ Employee Assistance Programmes 
~ Free Costco membership, 20% off EE mobile and line rental, and other local discounts
~ Easter eggs, yearly BBQ, Christmas gifts and annual staff awards
~



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