Experience Telephone Customer Service Advisor
2 weeks ago
**Job description**
Reason Transport are seeking an experienced customer service Telephone advisor to join our quality customer services / Traffic Team at our Coventry Distribution facility.
**Your goal will be to achieve performance and service level targets, meet and exceed customer expectations, resolve queries and find solutions.**
The ideal **Customer Service Advisor **will be vibrant and energetic, eager to go the extra mile and takes a problem-solving approach to all customer queries with a solution
- driven mind, telephone experience essential and web chat usage advantageous.
Location: Baginton CV3 4PA
Working hrs: Monday - Friday 9.00 am to 17.00 pm
**Salary**: £24000
Report to: Customer Services Supervisor
**Key Partners**:
- Member support
- Operations
- Warehouse
- Drivers
- Depots / Members
- Management Team
- Key Accounts Managers
- Business Development Manager
**Key Activities**:
- Customer Service and Traffic Enquiries / Queries
- Monitoring and Reporting
- Customer, Driver, Depot & Member Engagement
**Core Value**:
- Provide a first -class customer service experience
**Key Customers**:
- Corporate customers
- Operations
- Members
- Depots
**Strengths, skills and competencies**:
- Strong Telephone Skills
- Exceptional interpersonal skills
- Highly organized, strong and influential communicator
- Natural ability and desire to resolve problems and queries.
**Salary**: £24,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
- Night shift
Supplemental pay types:
- Loyalty bonus
- Yearly bonus
Work Location: One location
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