Head of Responsive Repairs

2 weeks ago

London, United Kingdom Ocean Edge Executive Search Full time €10 - €15

Our client is responsible for the delivery of planned maintenance services for social housing customers in West London. We are assisting them to recruit a Head Of Responsive Repairs social housing to manage a team responsible for delivering repairs and maintenance services to over 10,000 tenants in London.

Working as part of a team to provide a customer-focused 24/7 365 days per week responsive maintenance provision, the primary purpose of this role is to lead, manage, challenge, and support managers to deliver efficient and effective services.

Key Responsibilities include:


  • Leading the Residential Services operational Teams to achieve continuous improvement in the delivery of services and value for money.
  • Leading and managing a team to deliver a service including inspecting, scheduling, ordering, and post inspection of planned works to tenanted, empty homes and other projects as required.
  • Ensuring efficient and effective responses are provided to all enquiries regarding planned programmes.
  • Assisting and deputising for the Head of Services as required.
  • Managing and monitoring the cost and use of materials.
  • Managing and monitoring subcontractors.
  • Liaising, communicating, and working with other stakeholders, including client representatives, suppliers, contractors, colleagues, residents, and others.
  • Being responsible for and reporting performance, both financial and operational.
  • Keeping up to date with all relevant compliance and mandatory training.

You will need:


  • Relevant experience leading multi-disciplinary teams across multiple workstreams.
  • Relevant experience in social housing repairs or a similar industry sector.
  • Good level of numeracy, literacy, written, oral, and communication skills.
  • Strong IT skills.
  • HND / Degree or equivalent qualifications or experience in a construction-related subject.
  • Ability to create and develop relationships with various stakeholders.
  • Demonstrable commercial acumen and experience of managing budgets in the range of £10-15m.
  • Understanding of Health & Safety Regulations and working knowledge of Asbestos policy & procedures.
  • Application of Risk Assessments / Method Statements.
  • To be able to drive and hold a full driving licence.

The post is initially a three-month contract. Our client is happy to consider candidates who are either looking to work on a fixed-term contract or who are happy to work on a day rate.

The role is actively being recruited to and may close prior to the closing date if a suitable candidate is found so please do not delay with your application.

We and our client are equal opportunity employers and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. We are happy to support with any reasonable adjustments that are needed within the recruitment process.

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