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Customer Service Administrator

1 month ago

Witham Essex, United Kingdom Pursuit Executive Recruitment Ltd Full time

Witham, Essex

My client is seeking a Customer Service Administrator to join their established team.

You will be responsible for providing exceptional customer service to over 250 regular customers - internal and external. Work to key KPI's to ensure the highest levels of customer service are maintained and improved upon and ensure any issues that arise are resolved to an amicable conclusion ensuring customer services expectations are exceeded.

Key Responsibilities:

Liaising with customers to agree customer requirements ensuring it fits in with production dates, capabilities and delivery areas.
Enthusiastic attitude to deal with and resolve customers queries or issues within a timely manner.
Proactively chase customers to resolve queries.
Ensure all verbal correspondence is confirmed in writing and the system is updated with correct information.
Answer customer email questions by investigating their query and responding by telephone and email.
Fast track priority orders and issues
Routinely speak to key accounts
Maintain and investigate opportunities to develop sales with regular customers
Encourage and promote a positive attitude within the team.
Maintain and grow close working relationships with internal suppliers
Assist with other administrative tasks as and when requiredKey Skills

Sales minded with a can-do attitude
Exceptional customer service skills
Energetic, self-driven and motivated
Ability to continually multitask
Great communication within the team and office
Confident and resilient
Confident with Technical information (confidence to learn)#J-18808-Ljbffr

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