Service Desk, 1st Line support, fully remote

2 weeks ago


Vale of White Horse Oxfordshire, United Kingdom Extra Recruitment Full time

Extra Recruitment are currently engaged with a local MSP client, who require 1st Line IT Support to join their team. You will be the friendly face of the IT department, helping both staff and clients. The ideal 1st Line Support Technician must have MSP experience, will be able to provide a fast and responsive local IT support service to clients and staff in line with IT policies and procedures. Key Responsibilities of a 1st Line IT Support:
To provide 1st line support to all staff in the company both internally/externally
Escalate calls where necessary to IT support on other client sites
To set-up staff on desk-tops, laptops, phones, MACs
To actively use and review the IT Helpdesk log to ensure that all issues are logged and prioritised
To manage all technical assets and to liaise with finance on asset purchase, location and disposal
20 days holiday plus bank holidays
Pension
Key Requirements of 1st Line IT Support:
Highly organised and focused in delivering a fast and high-quality support service
Knowledge of VOIP phones
Experience of Active Directory and Exchange user account management
Experience of supporting Windows 7 and Office 365


  • Service Desk Analyst

    1 month ago


    City of London, United Kingdom Undisclosed Company Full time

    Service Desk Analyst (1st line) 3 months contract - view to extend until 31/03/2025 London - onsite 3 days a week £149.50 per day inside ir35 Role The role of the Service Desk Analyst is to provide first line support for all clients staff. This role handles calls that have been sent through to the Service Desk, which is the central point of contact for...


  • Oxford, Oxfordshire, United Kingdom Xact Placements Ltd Full time

    Location: Oxfordshire (office based) My client are seeking a passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team. Provide 1st Line Support via remote tools and telephone to customers • Logging tickets, liaising with 2nd and 3rd line Support Consultants when needed • Prioritising workloads and...

  • Service Desk Analyst

    4 weeks ago


    City of London, Greater London, United Kingdom Experis - ManpowerGroup Full time

    Service Desk Analyst (1st line) 3 months contract - view to extend until 31/03/2025 London - onsite 3 days a week £149.50 per day inside ir35 Role The role of the Service Desk Analyst is to provide first line support for all clients staff. This role handles calls that have been sent through to the Service Desk, which is the central point of contact for...


  • Oxford, Oxfordshire, United Kingdom Xact Placements Ltd Full time

    Location: Oxfordshire (office based) My client are seeking a passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-centric service to their Managed Service clients, working on BAU...

  • Service Desk

    3 weeks ago


    City of London, Greater London, United Kingdom Experis - ManpowerGroup Full time

    Service Desk Analyst (1st line) 3 months contract - view to extend until 31/03/2025 London - onsite 3 days a week £The role of the Service Desk Analyst is to provide first line support for all clients staff. This role handles calls that have been sent through to the Service Desk, which is the central point of contact for all IT/FM related incidents and...


  • City of London, Greater London, United Kingdom Michael Page (UK) Full time

    Our client is a professional services organisation that operates a variety of projects primarily in London/Canary Wharf. 1st Line Support Analyst - City of London Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams. Maintain service desk platform including its...

  • Service Desk Analyst

    1 month ago


    Isle of Wight, United Kingdom Revoco Full time

    Service Desk Analyst, (Remote), Permanent Competitive Salaries We are currently working with a large business in the South East who are looking for passionate and experienced Service Desk Analyst to join a growing and close knit team of skilled 1st and 2nd line engineers. You will be supporting a large user base remotelyand occasionally on site from time...


  • City of London, Greater London, United Kingdom InterQuest Group Full time

    Are you tech-savvy with 1-2 years' experience in IT support? Our client are a leading manufacturing organisation based in North-West London and they are looking to take on a Service Desk Analyst. Working as part of the Service Delivery Team to provide a high level of support and service delivery to employees, undertaking analysis, diagnosis and resolution of...


  • City of London, Greater London, United Kingdom Dgh Recruitment Full time

    IT Support Analyst / 1st/2nd Line Support Analyst Do you have the right skills and experience for this role Read on to find out, and make your application. A fantastic opportunity has arisen for an IT Support Analyst / 1st/2nd Line Support Analyst to join our London based law firm on a permanent basis. IT Support Analyst / 1st/2nd Line Support...


  • City of London, Greater London, United Kingdom Qurated Network Full time

    A fast-growing property management company is looking for a 1st Line Support Engineer to join their IT team as they refresh their strategy and build out the team. In this role you will work in a small team supporting end users in person and remotely with issues relating to Office 365, SharePoint and Azure. This role offers the opportunity to work with senior...

  • Service Desk Engineer

    2 hours ago


    City of London, Greater London, United Kingdom Sereno IT Support Full time €35,000 - €40,000

    TITLE: Service Desk Engineer (2nd Line) Apply below after reading through all the details and supporting information regarding this job opportunity. LOCATION: London/remote hybrid HOURS: Monday to Friday: 9am – 6pm SALARY: £35-40K (depending on Experience) 1. Who are Sereno? At Sereno we are looking to shake up the MSP (Managed Service Provider)...


  • City of London, United Kingdom La Fosse Associates Full time

    **Position - D365 2nd Line Support Engineer** **Location - London (Fully Remote)** **Salary - £40,000 - £45,000 + Benefits** We are partnered with a healthcare organisation who have a leading digital platform with a clear vision to radically transform the future of healthcare who are currently looking for two 2nd Line Support Engineers to join their...


  • City of London, Greater London, United Kingdom Qurated Network Full time

    A fast-growing property management company is looking for a 1st Line Support Engineer to join their IT team as they refresh their strategy and build out the team. In this role you will work in a small team supporting end users in person and remotely with issues relating to Office 365, SharePoint and Azure. This role offers the opportunity to work with senior...


  • Oxfordshire, United Kingdom Humand Talent Full time

    Attention IT professionals! Look no further than this IT and Communications company! Currently seeking an enthusiastic 1st Line Support Technician to join a growing team. You should have at least 1 years' experience supporting Windows operating systems, Microsoft Office, and PC building within a corporate environment. Providing onsite 1st line...


  • Oxfordshire, United Kingdom Humand Talent Full time

    Attention IT professionals! Look no further than this IT and Communications company! Currently seeking an enthusiastic 1st Line Support Technician to join a growing team. You should have at least 1 years' experience supporting Windows operating systems, Microsoft Office, and PC building within a corporate environment. Providing onsite 1st line...


  • Oxfordshire, United Kingdom Humand Talent Full time

    Job Description Attention IT professionals! &##Look no further than this IT and Communications company! &##Currently seeking an enthusiastic 1st Line Support Technician to join a growing team. You should have at least 1 years' experience supporting Windows operating systems, Microsoft Office, and PC building within a corporate environment. &##Providing...


  • City of London, Greater London, United Kingdom Sereno IT Support Full time €35,000 - €40,000

    TITLE: Service Desk Engineer (2nd Line) Apply below after reading through all the details and supporting information regarding this job opportunity. London/remote hybrid Monday to Friday: 9am - 6pm SALARY: £35-40K (depending on Experience) At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging...


  • City of London, Greater London, United Kingdom The People Network Full time €30,000

    1st/2nd Line Support Analyst Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. A boutique consulting firm are on the lookout for a proactive and enthusiastic 1st/2nd Line Support Analyst to join their newly formed IT Support function. With two UK offices in Staines and...

  • IT Support Engineer

    1 hour ago


    City of London, Greater London, United Kingdom Intellect Group Full time €40,000 - €50,000

    IT Support Engineer - 1st & 2nd Line - EC2 - £40-50K Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. A specialist UK investment firm with fantastic benefits are recruiting for a IT Support Engineer to join their IT team in their Central London based headquarters. The Service Desk...


  • Oxford, Oxfordshire, United Kingdom Humand Talent Full time

    Attention IT professionals! Look no further than this IT and Communications company! Currently seeking an enthusiastic 1st Line Support Technician to join a growing team. You should have at least 1 years' experience supporting Windows operating systems, Microsoft Office, and PC building within a corporate environment. Providing onsite 1st line support •...