Remote Claims Assessor

An exciting opportunity has arisen to join our rapidly growing travel insurance business as a Claims Assessor . We’re looking for self-motivated, customer centric individuals with Claims experience who want to grow their careers in a role that is incredibly rewarding and where every day is different.
AIG Travel is a global travel insurance business based in Brighton. Millions of leisure and business travers rely on Travel Guard, AIG Travel’s portfolio of travel insurance solutions and global assistance services, to help them recover from unexpected circumstances that can interrupt their travel plans.
We are hiring a new team of Claims Assessors to join us. 5 hour Monday to Friday between the hours of 9:00am and 5:30pm.
Liaise with customers and corporate clients over the phone and via email
Assess claims under AIG’s Travel Insurance plans
Analyse claims made against the relevant policy wording to determine customer
Contact claimants to request additional information where required, and settle or decline the claim as appropriate
Guide customers through each stage of the claims process
Work towards targets and key performance indicators (KPIs) to achieve business objectives
Some previous claims experience is required. Customer service and/or admin experience within an office environment
25 days annual leave, plus bank holidays.
~Optional private health insurance (including access to Babylon virtual GP service)
~ Life insurance and income protection
~ Cycle to work scheme
~ Employee discounts and cashback on thousands of retailers

At AIG, our people are our greatest asset. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .
An exciting opportunity has arisen to join our rapidly growing travel insurance business as a Claims Assessor . We’re looking for self-motivated, customer centric individuals with Claims experience who want to grow their careers in a role that is incredibly rewarding and where every day is different.
AIG Travel is a global travel insurance business based in Brighton. Millions of leisure and business travers rely on Travel Guard, AIG Travel’s portfolio of travel insurance solutions and global assistance services, to help them recover from unexpected circumstances that can interrupt their travel plans.
We are hiring a new team of Claims Assessors to join us. 5 hour Monday to Friday between the hours of 9:00am and 5:30pm.
Liaise with customers and corporate clients over the phone and via email
Assess claims under AIG’s Travel Insurance plans
Analyse claims made against the relevant policy wording to determine customer
Contact claimants to request additional information where required, and settle or decline the claim as appropriate
Guide customers through each stage of the claims process
Work towards targets and key performance indicators (KPIs) to achieve business objectives
Some previous claims experience is required. Customer service and/or admin experience within an office environment
Competitive bonus scheme
~25 days annual leave, plus bank holidays.
~Optional private health insurance (including access to Babylon virtual GP service)
~ Life insurance and income protection
~ Excellent non-contributory pension scheme
~ Cycle to work scheme
~ Employee discounts and cashback on thousands of retailers

At AIG, our people are our greatest asset. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .
CL - ClaimsEstimated Travel Percentage (%):Relocation Provided:AIG Travel EMEA Limited About Us
At AIG, helping people discover new potential is our purpose. As a global risk leader, we do this for our clients every day. Through our deep expertise in their industries and our innovative solutions that help them smartly manage risk, we enable their growth in ways they never thought possible.
When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together.