Senior Business Development Manager

4 weeks ago

Solihull West Midlands, United Kingdom Elite Personnel Full time

Account Manager- Business Development

We are seeking a dedicated and dynamic Account Manager to join our client’s team. This role involves managing a portfolio of clients, ensuring high retention rates, and providing top-notch account management services.

Portfolio Management: Gain an in-depth understanding of the financial status of your portfolio, including individual value, billing, and contract renewal.

Client Relationship Management: Establish and maintain strong client relationships through regular contact, including face-to-face/TEAMS meetings, phone calls, and emails.

Interdepartmental Coordination: Collaborate with sales and operations teams during contract start-ups, ensuring a smooth handover to account managers.

Liaison with External Services: Coordinate with external courier services/customs agents and internal colleagues for updates on restrictions/delays.

Carry out general administrative tasks related to client accounts and business operations.

Invoicing and Payments: Ensure a clear and concise invoicing process and manage payments promptly, monitoring aged debt and communicating with the Accounts department.

Project Management: Oversee contracts/roll-outs and day-to-day business operations.

Produce weekly, monthly, and quarterly status reports for clients, providing a bespoke service based on individual requirements.

On-Site Installations: Conduct on-site/onboard installations in the UK and overseas, supported by the wider team, for periods up to 10 days.

Service Expansion: Actively seek opportunities to increase services and income from your portfolio.

Order Management: Ensure client purchase orders are correct and timely, monitoring and chasing replenishment orders.

Cost Management: Record and recharge any associated costs outside the client agreement.

Support for Account Administrator: Provide necessary information and guidance to your Account Administrator.

Provide clients with regular updates on account activity and projects.

Senior Director Requests: Respond to requests from the Senior Director efficiently.

Expense Management: Submit expenses timely in accordance with the company expense policy.

Excellent organisational and time management skills

Commitment to personal development and achieving agreed actions

Willingness to travel overseas

Benefits: Free parking, 25 days holiday plus Bank Holidays

and one “extra day” per year,

life insurance (4x salary),

government employment pension scheme (5% contribution), mobile phone contribution (£50.

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