Warranty Administrator
2 weeks ago
Position: Warranty Administrator
Position Type : Fulltime Permanent
Location: Surrey, BC
Work Schedule: Monday to Friday
Opportunity
First Truck Centre, doing business as Velocity Truck Centres, has an exciting opening for a Warranty Administrator at our Surrey branch. The Warranty Administrator will contribute in one of Canada's best managed companies. Be a part of a team that takes trucking to the next level of quality and professionalism.
Compensation Plan
- Competitive base Salary(D.O.E), plus Commissions.
- Generous accrued vacation time.
- Employer RRSP matching program.
- Company-paid extended health coverage that includes medical, dental, and vision coverage.
- Basic life insurance, disability, and wellness programs.
- Employer-paid technical training as required.
Duties and Responsibilities
- Excel Spreadsheet Preparation & Data Mining.
- Reviewing Metrics and Key Performance Indicator tracking (KPI's).
- Coaching & Training Service team members on warranty concepts and applications.
- Vendor and VVG Training, Policies and Standard Operating Procedures; including safety standards.
Administration
- Organize, process, review, and follow up on warranty claims with a one-touch approach, efficiently through completion within a reasonable time frame for multiple manufacturers.
- Ensure claim legitimacy and adherence to Warranty agreements and company policy.
- Compiles all warranty paperwork to ensure proper documentation is retained for audit.
- Reconciles all warranty receivables with payments through the appropriate accounting schedule and follows up on all unpaid receivables.
- Reconcile credits to be loaded into the dealer management system.
- Resubmits all rejected claims promptly or receives authorization to write off.
- Follow up and negotiate with vendors for fair and reasonable payment of outstanding claims.
- Ensures proper training so all required parts are tagged with mandatory OEM required information and shipped or scrapped accordingly.
Customer Service
- Review new warranty letters/programs/my communications and distribute accordingly in a timely manner.
- Provide updates to service staff of all OEM recalls and bulletins.
- Review Work Queue Summary daily:
- Approved,
- Corrections Needed,
- Draft,
- Ready to submit,
- Attend webinars, service huddles and meetings with other departments as required.
- Manage warranty process from start to finish, ensure audit compliance and timely payments.
- Work with service team to identify OFIs (opportunities for improvement) and correct them.
Required Qualifications
- A minimum of 2 years related experience working in a dealership, preferably within service or warranty.
- Understanding of products and services necessary to perform duties and tasks as a Warranty Administrator
- Strong knowledge of concepts and practices of warranty claim management
- Excellent office administrative skills with proficiency in the use of computers, computer applications (e.g. Excel, Word, Outlook), and industry specific software
- Detail oriented and possess sound problem solving and decision-making skills.
- Excellent customer service, communication, and interpersonal skills, both verbal and written
- Ability to organize and prioritize work assignments simultaneously and meet critical time requirements in a fast-paced environment.
- Ability to utilize instructions and documentation.
Asset Qualifications
- Post secondary education or training in a related discipline.
- Basic knowledge of or quickly acquire the ability to identify automotive/truck parts and components.
- Relevant Mechanical trade qualifications or technical aptitude
About us
First Truck Centre, doing business as Velocity Truck Centres is a leading organization that offers full-service dealerships that assist with all truck needs, including truck parts, servicing, and collision repairs for all truck makes.
For more information about everything Velocity Truck Centres, please visit our website.
We are an equal opportunity employer.
#J-18808-Ljbffr-
Warranty Administrator
4 weeks ago
London, United Kingdom Pendragon Group Full timeStratstone Jaguar Land Rover Stockton Warranty Administrator A competitive salary with excellent company benefits, pension, critical illness, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service. Do you have exceptional administration experience? You...
-
Warranty Administrator
1 month ago
London, United Kingdom Pendragon Group Full timeEvans Halshaw Vauxhall Wigan Warranty Administrator A competitive salary with pension, critical illness, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service. Do you have exceptional administration experience? You could be the Warranty Administrator that...
-
Warranty Administrator
2 weeks ago
Enfield, Greater London, United Kingdom Company: Full timeFind jobs in the automotive retail industry WARRANTY ADMINISTRATOR Salary - £28,000pa - £30,000paWorking Hours - Monday-Friday 08:00-17:30Location - EnfieldOur client requires a Commercial Vehicle Warranty Administrator for their depot.Responsibilities of a Warranty Administrator·Communicating with manufacturers·Dealing with warranty repairs and...
-
Warranty Executive
2 weeks ago
Downham, Greater London, United Kingdom Group 1 Automotive Full timeWarranty AdministratorOverviewOur Volkswagen Bromley Retail Centre are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you’re as passionate about cars as we are then we'd love to welcome you to the team where you will be welcomed into a friendly team and be part of our exciting journey.As a Warranty...
-
Warranty Executive
2 weeks ago
London, United Kingdom Group 1 Automotive Full timeWarranty Administrator Overview Our Volkswagen Bromley Retail Centre are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you’re as passionate about cars as we are then we'd love to welcome you to the team where you will be welcomed into a friendly team and be part of our exciting journey. As a...
-
Warranty Executive
1 week ago
Bromley, Greater London, United Kingdom Group 1 Automotive Full timeWarranty Executive Overview Our Volkswagen Bromley Retail Centre are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you’re as passionate about cars as we are then we'd love to welcome you to the team where you will be welcomed into a friendly team and be part of our exciting journey. ...
-
Administrator network
2 weeks ago
Enfield, Greater London, United Kingdom Company: Full timeFind jobs in the automotive retail industry WARRANTY ADMINISTRATOR Salary - £28,000pa - £30,000paWorking Hours - Monday-Friday 08:00-17:30Location - EnfieldOur client requires a Commercial Vehicle Warranty Administrator for their depot.Responsibilities of a Warranty Administrator·Communicating with manufacturers·Dealing with warranty repairs and...
-
Purchasing Administrator
1 month ago
London, United Kingdom Anglo American plc Full timeAnglo American’s purpose is to reimagine mining to improve people’s lives and is committed to creating a Living Mine that brings positive value to the people and environment where we operate. Supply Chain is positioning itself for the future, by becoming more purpose-driven in aid of realising the Anglo American purpose and driving to be more agile and...
-
Contract to Perm Collections Administrator
2 weeks ago
Romford, Greater London, United Kingdom Vibe Recruit Full timeVibe Recruit's client is looking to appoint a Court & Warranty Administrator on a full time, permanent contract. Working hours: 40-hour week. You will work an 8-hour shift on a rota basis between the office opening hours of 8 till 6. The primary purpose of the role of a Court & Warranty Administrator will be to assist the Head of Operations to...
-
Purchasing Administrator
4 weeks ago
London, United Kingdom Cast UK Limited Full time**Purchasing Administrator, London, £30,000 - £35,000 per annum + Bonus** Are you a strong administrator with a desire to enter the world of procurement? Do you want to join a business who are a fundamental cog in the world of entertainment? If so, you should keep on reading! Our client is a niche, market leader within professional entertainment. The...
-
Mortgage Administrator
6 days ago
London, United Kingdom Premier Jobs UK Limited Full timeThis Mortgage Administrator job in Hammersmith is ideal for individuals looking to build their experience within the mortgage industry. As a Mortgage Administrator, you will be proactively undertaking tasks such as: - Updating clients / estate agents; - Chasing solicitors; - Completing all relevant compliance paperwork - Have high attention to detail when...
-
Junior Trainee Claims Administrator
1 month ago
London, United Kingdom MW Appointments Full timeJob: Junior Trainee Claims Administrator/ Technician **Salary**: £20,000 Location: London An existing opportunity has arisen for a recent school/ collage leaver looking to start their career within the insurance market within the Claims department of a respected Lloyd's broker. Main Duties: Reporting directly to the Claims Manager, you will be...
-
Sales Administrator
4 weeks ago
London, United Kingdom Pendragon Group Full timeStratstone Porsche Wolverhampton Sales Administrator A competitive salary with pension, critical illness, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service. Do you have a passion for delivering industry leading standards of customer care? Our Sales...
-
Sales Administrator
3 weeks ago
London, United Kingdom Pendragon Group Full timeStratstone Mercedes-Benz Giffnock Sales Administrator A competitive salary with pension, critical illness, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service. Do you have a passion for delivering industry leading standards of customer care? Our Sales...
-
Sales Administrator
3 weeks ago
London, United Kingdom Pendragon Group Full timeEvans Halshaw Ford Lincoln Sales Administrator (25 hours per week) A competitive salary with pension, critical illness, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service. Do you have a passion for delivering industry leading standards of customer...
-
Sales Administrator
2 weeks ago
London, United Kingdom Pendragon Group Full timeEvans Halshaw Citroen Leeds Sales Administrator (20 hours per week) A competitive salary with pension, critical illness, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service. Do you have a passion for delivering industry leading standards of customer...
-
Sales Administrator
1 month ago
London, United Kingdom Pendragon Group Full timeEvans Halshaw Citroen York Sales Administrator (25 hours per week) A competitive salary with pension, critical illness, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service. Do you have a passion for delivering industry leading standards of customer...
-
Sales Administrator
1 month ago
London, United Kingdom Pendragon Group Full timeStratstone BYD Milton Keynes Sales Administrator A competitive salary with excellent company benefits, pension, critical illness, life assurance, single health care, 23 days holiday (pro rata'd), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service. Do you have a passion for delivering...
-
Underwriting Assistant
1 week ago
London, United Kingdom High Finance (UK) Limited TA HFG Full timeUnderwriting Assistant - Warranty and Indemnity & Tax and Mergers Acquisition Lloyd's Syndicate - City of London Salary £25,000 - £30,000 This great Lloyd's syndicate is looking to add an underwriting assistant to their growing team focusing on warranty and indemnity & tax and mergers acquisitions. They are looking for someone with 6 months - 1 year...
-
Network Administrator
1 month ago
London, United Kingdom Applied Business Academy Full time**Position**: Network administrator **Date**:20/03/2023 **Qualification**:Masters in IT - Overall responsibility for the IT service desk, ensuring that all request for IT support is actioned in accordance with service desk procedures and priorities. - Accountable and responsible for delivering day to day IT support to all users and addressing ongoing or...