Network Engineer/3rd Line Network Engineer
1 month ago
Location: Cirencester (Hybrid + Field Work)
Salary: Up to £40,000 + Car Allowance or Company Vehicle
My Client who is a rapidly growing Managed Service Provider (MSP) with a reputation for delivering exceptional IT services to a diverse range of clients. Based in Cirencester, they pride ourselves on our collaborative culture and commitment to employee development. This hybrid position offers the best of both worlds – the dynamic environment of on-site fieldwork combined with hands-on helpdesk responsibilities. You’ll be the technical backbone of our team, tackling complex infrastructure challenges, supporting client sites, and ensuring our service desk continues to deliver world-class support.
As our service desk grows, this role comes with clear progression into a Team Lead position, giving you the chance to shape the future of our support operations.
Delivering 3rd line support for complex technical issues, both remotely and on-site.
Managing and maintaining client infrastructure, including servers, networks, and cloud environments.
Assisting with project implementation and infrastructure upgrades.
Building strong relationships with clients to ensure outstanding service delivery.
Strong experience in 3rd line support within an MSP or similar environment.
Expertise in Microsoft environments, including Microsoft 365 suite, Active Directory, and Windows Server.
Solid networking knowledge (DNS, DHCP, firewalls, and VPNs).
Experience with phones VIOP phones systems (Gamma Horizon)
Knowledge of Network Security (Barracuda Networks, SentinelOne)
A full UK driving licence (essential for on-site work). Competitive salary of up to £40,000.
Additional car allowance or a company vehicle for on-site visits.
Hybrid working model for a better work-life balance.
Defined career progression path to Team Lead as the service desk grows.
Support for professional development, including certifications.
Apply now and help us continue to build a world-class IT service team.
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