Head of Service Management

3 weeks ago

United Kingdom OASIS Group Full time

Almac Group is a global leader in advancing human health. We provide a range of expert services across the drug development lifecycle to pharmaceutical and biotech companies, supporting them in finding treatments for patients.
Business Unit : Clinical Services
This role is responsible for delivering temperature surveillance services to customers, acting as the main contact for all temperature-related inquiries. The post holder will set up customers and protocols based on applicable temperature services, review temperature excursion reports, track shipments and compliance, monitor site compliance, communicate with customers and clinical sites regarding temperature surveillance, and assist with technical queries and quality incident reports.
You will also monitor temperature excursions, support business development, present updates on temperature surveillance, prioritize daily activities, maintain project files, undertake related projects, complete departmental KPIs, and fulfil necessary administration duties. The role requires maintaining professionalism in customer service, responding to queries in a timely manner, attending meetings and teleconferences, generating reports, handling complaints, adhering to SOPs and GMP requirements, and ensuring accuracy in GMP documentation.
In summary, this role involves performing various tasks related to the successful delivery of temperature surveillance services. It requires effective communication with customers and clinical sites, oversight of temperature excursions, adherence to SOPs and GMP requirements, and providing excellent customer service in order to develop and maintain positive relationships.
Have eligibility to work in the UK OR possess a valid work permit that will allow you to take up full time employment in the UK
Degree level qualification (or equivalent) OR Significant Almac Clinical Services experience demonstrating project management within a customer-facing role.
Experience working in a Logistics and / or Project environment
You may also be eligible to apply for hybrid working in this role post successful completion of probation.
Apply online and tailor your CV to outline how you meet the role criteria.

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