Head of Visitor Services

3 weeks ago


United Kingdom Artisan People Group Full time

This is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show.

Staff Leadership and Management

  • Working with the Head of Visitor Operations you will have a key role in setting the customer service principles.
  • Working to bring and maintain cohesion within the Visitor Services management team.
  • Support the Head of Visitor Operations in developing the Visitor Services management team.
  • You will take lead on delivering a roster and roster pattern.
  • Regularly review systems and practices to ensure a safe and efficient service.
  • Review current team onboarding and training schedules.
  • Take ownership of project or departmental budgets as directed by the Head of Visitor Operations.
  • Work in partnership with the People team to upskill line managers.

Show presentation and safety management

  • You will work, on a roster pattern, as the Visitor Service Bronze controller for the arena, leading the visitor facing teams.
  • You will be confident in leading the arena briefing, team briefing and contractor briefing.
  • Work with radio communications and incident reporting software and other Office software products to report on the show shift.
  • Lead the Visitor Services Duty Managers to ensure that they are delivering best in class visitor services.
  • Identify and rectify any issues when on shift, working with the Security Duty Manager and other onsite contractors to ensure a seamless experience.
  • Have a keen eye for presentation, ensuring that visitors have an overwhelmingly positive experience delivered through our teams and contractors.
  • Where visitors raise a comment or complaint post show, you will work alongside our Box Office team to ensure a suitable investigation and response.
  • Alongside the Head of Visitor Operations, develop the written Welcome and Presentation framework.
  • Support the Head of Visitor Operations to build and deliver a Bronze Control framework to train, support and review the Visitor Services Duty Managers.
  • Working with a Gold, Silver, Bronze command structure you will have a calm approach to emergency situations which focuses on resolution and limits disruption to the show and the visitor experience.

We are seeking an enthusiastic and experienced front of house leader to manage the Visitor Services team. Experience in a similar role is essential and you are passionate about training, development, and exceeding customer expectations and solving problems quickly. Proficiency with IT software including Microsoft office (Excel and Word), rostering software, and an aptitude for learning new systems.

With excellent communication skills, you will inspire and motivate your team as well as the Duty Managers and Visitor Assistants. So they can deliver exceptional service and create a memorable experience for each visitor.

You have a confident, outgoing, personable approach and thrive on working in a busy high-profile environment. Flexibility to work weekends and evenings is required, as you will want to lead your teams at the busiest times.



  • United Kingdom ASVA: Association of Scottish Visitor Attractions Full time

    This is an ideal opportunity for a friendly and enthusiastic individual to gain experience in one of Dumfries & Galloway’s finest tourist destinations. In this seasonal role you will work with a great team of people in our tearoom and cabin catering outlets. You will give a warm welcome to visitors, serving hot and cold drinks, delicious cakes and...


  • United Kingdom ASVA: Association of Scottish Visitor Attractions Full time

    In this seasonal role you will work with a great team of people in our tearoom and cabin catering outlets. You will give a warm welcome to visitors, serving hot and cold drinks, delicious cakes and lunches, and ensuring that the highest standards of hygiene are maintained. You will get the opportunity to provide support in the kitchen and the Castle gift...


  • United Kingdom Drax Group Full time

    Visitor Services Officer - Cafe On Site – Monday to Friday Permanent Doyou love to work with people and have a passion for Customer Service? Are youlooking for a role where you can use your customer service experience toprovide an incredible visitor experience to every customer, every day? As part of our fantastic Visitor Services team here at...

  • Marketing Manager

    2 weeks ago


    United Kingdom ASVA: Association of Scottish Visitor Attractions Full time

    Dalkeith Country Park is a truly special place. Just a few miles from Edinburgh, our beautiful 1,000-acre country estate is home to Fort Douglas adventure playground and Restoration Yard. With over 300 years of history, a 700 year-old oak wood and miles of waymarked trails, visitors can enjoy exploring the park before a delicious meal in our restaurant, The...


  • United Kingdom Spotted in Ely Full time

    Visitor Services Manager 35 hours per week, the role will include occasional evening, weekend and bank holiday working Salary £37,874 per annum We are looking to appoint an experienced tourism or heritage manager to lead the visitor experience at our well-known and busy Cathedral. This post plays a significant role in the daily life of the Cathedral, and...


  • United Kingdom Yellow 42 Recruitment Full time

    Visitor Services Assistant – Food and Beverage - Fort William Ref: 68 Date Posted: Thursday 02 May 2024 Visitor Services Assistant – Food and Beverage Yellow 42 Recruitment are working on behalf of a world-renowned historical site in the North of Scotland. This role is key to the visitor experience; your role is to put smiles on faces and ensure the...


  • United Kingdom Dgwgo Full time

    Digital Marketing and Visitor Services Assistant at Crawick Multiverse This is a rare opportunity to join the team as a full-time Digital Marketing and Visitor Services Assistant based in The Coalface at Crawick Multiverse in Upper Nithsdale. This varied role covers everything from social media, website and newsletter content to welcoming visitors and...


  • United Kingdom Artisan People Group Full time

    This is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show. Staff Leadership and Management Working with the Head of Visitor Operations you will have a key role in setting the customer service principles. Working to bring and maintain cohesion within the Visitor Services...


  • United Kingdom Dgwgo Full time

    Digital Marketing and Visitor Services Assistant at Crawick Multiverse Starting Salary: £21,840 Are you committed, professional and passionate about delivering an exceptional visitor experience? Would you like to join the small, friendly team at Crawick Multiverse? This is a rare opportunity to join the team as a full-time Digital Marketing and Visitor...

  • Museum Attendant

    1 week ago


    United Kingdom ASVA: Association of Scottish Visitor Attractions Full time

    Location: North Coast Visitor Centre, Thurso To provide a warm welcome to all visitors, along with information about the museum and displays. To ensure a safe, clean and friendly environment for visitors. KEY DUTIES AND RESPONSIBILITIES INCLUDE: . To provide excellent customer care to all visitors with an enthusiastic and customer focused attitude. . To...


  • United Kingdom Artisan People Group Full time

    This is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show. Staff Leadership and Management Working with the Head of Visitor Operations you will have a key role in setting the customer service principles. Working to bring and maintain cohesion within the Visitor Services...

  • Health Visitor

    2 weeks ago


    United Kingdom First Community Health and Care Full time

    If you are an amazinghealth visitor that wants to positively impact the outcomes for children, youngpeople and their families across East Surrey then read on! An exciting opportunityhas arisen for a passionate, innovative and motivated bank health visitor tojoin our mixed skilled 0-19 team which forms a part of Children and FamilyHealth Surrey, and help...

  • Seasonal Prep Chef

    5 days ago


    United Kingdom ASVA: Association of Scottish Visitor Attractions Full time

    Dalkeith Country Park is a truly special place. On the outskirts of Edinburgh, our beautiful 1,000-acre Estate is home to Restoration Yard’s Store and Restaurant. We have an exciting seasonal opportunity in our daytime catering operation for a Chef to work full-time over the busy summer period and be part of an amazing team who create memorable moments,...


  • United Kingdom Leicester Bus Partnership Full time

    Leicester Museum & Art Gallery and Abbey Pumping Station are looking for volunteers to help staff survey museum visitors and to input the survey data. The main duties include surveying the general public about their museum visit experience and inputting the survey data. Most of the surveying takes place at weekends and during the school holidays. The role...

  • Seasonal Gardener

    2 weeks ago


    United Kingdom ASVA: Association of Scottish Visitor Attractions Full time

    Organisation: Bowhill House & Country Park Location: Bowhill House, Selkirk May to October Buccleuch is a diverse and innovative business with a passion for sustainable land use in rural Britain. People are at the heart of Buccleuch, in particular, colleagues, tenants, customers and visitors. Our commercial enterprises, including leisure & hospitality,...


  • United Kingdom ASVA: Association of Scottish Visitor Attractions Full time

    On the outskirts of Edinburgh, our beautiful 1,000-acre Estate is home to Restoration Yard’s Store and Restaurant. We have an exciting seasonal opportunity in our daytime catering operation for a Chef to work full-time over the busy summer period and be part of an amazing team who create memorable moments, whether our guests are with us for a spot of...


  • United Kingdom Volunteer Centre Harlow Full time

    Visitor Engagement and Collections Assistant Our Volunteer Roles The primary role for our volunteers is to welcome and assist visitors to our ‘home’ at the Beecroft Gallery. No specific experience or knowledge is required to carry out this role but volunteers will be expected to familiarise themselves with some straightforward duties and with the key...


  • United Kingdom DGH Recruitment Full time

    Head of IT Service Delivery - London/Hybrid - Permanent The role leads and mentors the regional Service Desk Managers and the IT Training Manager, working closely with the Head of IT Systems and Regional Heads of IT in order to ensure that services delivered meet user needs. Part of the Global IT Leadership Team, and to work in close partnership with...


  • United Kingdom DGH Recruitment Full time

    Head of IT Service Delivery - London/Hybrid - Permanent The role leads and mentors the regional Service Desk Managers and the IT Training Manager, working closely with the Head of IT Systems and Regional Heads of IT in order to ensure that services delivered meet user needs. Part of the Global IT Leadership Team, and to work in close partnership with...


  • United Kingdom DGH Recruitment Full time

    Head of IT Service Delivery - London/Hybrid - Permanent The role leads and mentors the regional Service Desk Managers and the IT Training Manager, working closely with the Head of IT Systems and Regional Heads of IT in order to ensure that services delivered meet user needs. Part of the Global IT Leadership Team, and to work in close partnership with...