Internet Sales Executive Hybrid Working

3 weeks ago

Oxford Oxfordshire, United Kingdom TripAdvisor LLC Full time

At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionise travel and together find the good out there.
Tripadvisor is the world’s largest online travel site, visited by 390 million travellers each month, and our business – Viator – is a fascinating and ever-evolving part of the organisation.
With an industry leading selection of high-quality experiences, Viator gives millions of travellers a month something new to discover, both near and far from home.
Location: Oxford/Hybrid
We are currently seeking a dynamic and experienced Sales Enablement Manager to join our team. As a key member of our team, you will collaborate closely with various departments to develop and implement effective sales enablement strategies that contribute to the overall success of Viator.
Develop and execute a comprehensive sales enablement strategy: Align the sales enablement strategy with Viator's business objectives and revenue goals, ensuring seamless integration with customer service operations.
Work closely with the Director of Customer Service Operations & Processes to identify and address training and sales development needs within the Customer Service team.
Foster strong collaboration with cross-functional teams, including Supplier Support, Marketing, Training and Quality, Product, and Technology, to ensure alignment of sales enablement strategies with overall business objectives.
Tool Implementation and Optimization: Oversee the implementation and optimization of sales tools to support a global customer service team, ensuring seamless integration with existing processes and technology.
Create a best-in-class onboarding program for all new customer service employees globally, ensuring consistent team capability in delivering exceptional sales and service performance.
Training programs and materials: Support in developing engaging training programs, workshops, and materials that empower the customer service team to excel in their roles.
Audit and maintain sales enablement documentation, including playbooks and training materials, to ensure the team has access to up-to-date and relevant resources.
Establish and maintain metrics to evaluate the effectiveness of sales enablement programs, tracking key performance indicators such as customer satisfaction, revenue per contact, average handlings times, conversion rates and other relevant metrics.
Act as a trusted advisor to customer service leadership, providing insights and recommendations to enhance customer service and sales productivity and optimise processes.
Foster a culture of continuous learning and development within the customer service organisation, encouraging knowledge sharing and collaboration among team members.
4+ years in sales enablement, sales training, or a similar role in a customer service-focused environment.
~ Vendor Collaboration: Demonstrate a proven track record of successfully collaborating with external vendors, showcasing experience in building and maintaining positive relationships. Excellent interpersonal and communication skills, with the ability to engage and motivate customer service and sales teams.
~ Analytical mindset with the ability to interpret customer service data and metrics.
~ Genuine enthusiasm and passion for data, recognizing its potential for compelling storytelling.
~ High proficiency in essential tools such as Excel, SQL client, and Tableau.
~ Ability to interpret loose requirements, ask intelligent questions, and produce high-quality, actionable improvements.
~ Proven experience in effective collaboration at all organisational levels, including senior management, and across diverse functions and departments.

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.

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