Service Lead
2 weeks ago
Who are we?
We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.
Summary of Role:
A service lead will share our ethos for delivering a high-quality care & support service, embracing diversity, upholding choices & dignity, valuing others with empathy, promoting professionalism and friendliness in all you do.
What we offer:
Fantastic employee benefits including:
- Health Cashback scheme
- Life Assurance of 4 x salary
- Pension Salary Sacrifice Scheme
- A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years’ service)
- Opportunity to purchase additional annual leave through salary sacrifice
- A day off for your birthday
- A Giving Back day – to offer your services to the local community
- Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
- Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
- Opportunity to join our 3% interest Christmas savings scheme
- Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business
- Regular social, health and well-being events
Main Duties:
- Oversee preparation of weekly plan to allocate support workers to each session / care visit for our service users via Staff Plan
- Oversee implementation of a rotating shift planner (care/support rostering system)
- Ability to make changes to schedules as required
- Answer the telephone in a professional and friendly manner
- Ensure compliance is met within the office to meet CIW standards and organisations policies and procedures
- Manage the on-call rostering system
- Contribute to the on-call system on a rotational basis
- Assist and support the registered manager with service improvements
- Ensuring a trained and competent workforce is maintained
- Oversee and or undertake service user care reviews and spot checks to identify quality improvements
- Manage effective supervisions and appraisals schedules according to department guidelines
- Manage an effective and productive recruitment schedule based on current and projected service needs.
- May be expected to help with care calls from time to time
- Represent NDCS at external meetings in a confident and professional manner
- Responsible for assisting the registered manager with the management on the care team
- Responsible for compliance with all relevant legislation, and processes, policies, and procedures
- Responsible for taking reasonable care of your own health and safety and ensuring that you take reasonable care not to put other people (including fellow employees and members of the public) at risk by what you do or do not do in the course of your job
- Responsible for safeguarding assets within your control and possession, including but not limited to hardware, software, systems, or information, and to report any suspected breach in security without delay, to the relevant personnel as required
- Responsible for the non-disclosure of any confidential information and/or trade secrets of the Company to third parties and/or the misuse of any confidential information and/or trade secrets of the Company for your own purpose/benefit
- Responsible for establishing, maintaining, and developing excellent working relationships with colleagues within your department and the wider Company
- Responsible for delivering exceptional levels of customer service; both to internal and external customers
- Responsible for communicating with people in a respectful, courteous, and professional manner at all times
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