Training and Quality Lead

2 weeks ago

Birmingham, United Kingdom CANADA GOOSE Full time

We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. To Live in the Open. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.
Ultimately, they are responsible for the quantitative and qualitative Key Performance Indicators (KPI's) of the store. They assist in leading the store's Brand Ambassador team and are accountable for store performance in all areas - Customer Journey, Talent Development and Engagement, Operational Excellence, and Store Financial Performance. They ensure that their respective location achieves its financial targets (revenue and profit). Deliver a superior customer service journey reflective of Canadian Warmth that translates into an exceptional Net Promoter Score (NPS)
Teach, coach, and demonstrate sales floor leadership and selling behaviours that drive Conversion and Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories
Plan execution and coach exceptional visual merchandising that is reflective of a luxury lifestyle brand
Create a culture of talent development and ongoing education for the entire store team
Actively coach and develop direct reports to improve performance and foster growth
Continuously coach selling behaviours that drive Brand Ambassador performance and enhance the customer journey
Consistently recruit to build an external network of talent
Teach, coach, and ensure consistent use of strategic tools - communications platform, automated scheduling tool, payroll management, queue management, learning management, virtual appointment platform
Analyze and proactively react to inventory needs and merchandise flow to ensure product availability
Partner with key cross functional teams to ensure the physical store space is maintained at the highest level
Store Financial Performance:
Continuously analyze key performance indicators and leverage insights to create and execute action plans that drive performance
Partner with the Store Manager to ensure store has adequate resources to achieve and exceed performance goals (i.e. inventory, labour, etc.)
Bachelor's Degree in a related field is preferred
~ Experience working with luxury lifestyle brands is an asset
~ Previous Flagship or high-volume traffic experience is an asset
~ Experience in guest relationship management tools
~ Payroll and expense management
~ Scheduling and Payroll management
~ Solid understanding of retail math and using analytics in a business environment
~ Guest experience enthusiastic- driving performance through internal KPI's
~ Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday)
~ Strong time management and organizational skills, ability to multi-task in a fast-paced environment
~ Solid knowledge and understanding of retail metrics
~ Intermediate skills in Microsoft Office; specifically, Word and Excel
~ Fluent in English language both written and oral. Proficiency in local language (store location specific) is highly desired

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.
Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
If you require any interview accommodation for your interview, please e-mail us at [email protected]. #

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