Complaints Supervisor

3 weeks ago

Chester Cheshire, United Kingdom Urologic Consultants of Southeastern Pennsylvania, LLP Full time

Call Center Supervisor
MidLantic Urology was founded on the desire to advance urology health care for our patients. Our merger of the top urology groups in Philadelphia not only gives us the most recognizable and skilled urologists but also empowers us with the resources to continue to innovate with the most advanced treatments backed by clinical research.Our approach comes directly from the private practice model. We believe in highly personalized and compassionate care. Our specialists are by our patient’s side throughout their entire care journey. The MidLantic Urology team thrives on pushing the envelope of what’s possible in urological medicine. Our advancement of urology health through clinical research makes us a stronger practice. We’re passionate about raising the bar for urological care in service of our patients. We are a fast-paced urology practice seeking a friendly, compassionate, and organized Call Center Supervisor to join our team. The Call Center Supervisor answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information. Must be available Monday through Friday. Learn more about our practice by visiting our website:
Responsible for acquiring critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere.
Answer telephones in a professional manner
Take messages for patients using electronic medical records.
Supervise and coach a team of call center representatives and serve as first point of contact for training and troubleshooting
Previous experience in a busy medical office required.
Must be familiar with electronic medical records and Navinet for patient insurance verification.
Great benefits packages, generous PTO, competitive salary

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