Logistics Customer Coordinator

3 weeks ago


Chester Cheshire, United Kingdom Ad Warrior Full time €27,000 - €30,000

Senior Customer / Logistics Coordinator
Our client, started life as a humble ‘man and van' start up, since then, they have experienced significant organic growth, transforming into an organisation with a reach throughout the UK. They are now trusted to provide logistics solutions to some of the best-known companies in the country. They are now seeking a proven Senior Logistics Coordinator who will work closely with the customer care, sales and logistics team to take ownership and responsibility of the customer experience for new and existing clients, providing a world class customer service and maximise business opportunities both new and repeat.
This role reports to the Logistics Team Manager and your duties will be varied, including (but not limited to) the following:
Managing the distribution of customer care calls to Coordinators
Monitor the teams order processing looking to improve customer experience and ensure best practice is followed on all bookings to ensure of high conversion.
Secure as much new business as possible using commercial awareness to provide competitive rates and selling the high service offering the business provides its clients.
Ensure all leads are followed up immediately including providing customer care packs mailed directly to contact
Handle complaints promptly and effectively, communicating and / or escalating to the Logistics Team Supervisor and Manager immediately.
Qualify customer enquiries as per operational procedures to ensure the correct level of insurance is in place for the customer, obtaining special ad hoc insurance when required.
2 - years' minimum experience in a customer service or similar role (B2B).
Strong organisational and planning skills.
Confident and competent in inbound and outbound business phone calls.



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