Specialist Services Administrator

2 weeks ago


Chester Cheshire, United Kingdom Page Personnel Sales Full time

Our client is a renowned entity in the FMCG industry with a global workforce of over 1000 employees. With a growing presence in the UK, they are committed to delivering quality products and services to their customers.
This exciting role will design, implement and lead the Customer Service process:
Subject Matter Expert lead of SAP implementation
B2B Customer Service management for customer journey - working with customers from Order through to Payment and supporting with all inbetween
Forecasting customer requirements and planning of stock
Longer term: to Recruit, supervise and lead a customer service team
Develop client service procedures, policies and standards
Handle complex customer complaints and enquiries
Conduct team meetings and provide performance feedback
Prepare reports and analyse customer service data
Collaborate with other departments to ensure seamless service delivery
A successful Customer Service Supervisor should have:
Proven experience in a customer service team lead or leadership role
Comfortable with system implementations or upgrades on SAP
Currently working for a household brand and working with retail customers would be advantageous
Strong understanding of customer service techniques and standards
A demonstrated commitment to providing exceptional customer service
A competitive benefits package including bonus, flexibility, travel and excellent holidays
Modern, new office environment in Chester - North Wales
This role may offer Hybrid options in the long term but will initially require onsite presence
Opportunities for professional development and growth
Opportunity to make a significant impact in the FMCG industry

If you are passionate about customer service and are ready to take your career to the next level, we encourage you to apply for this exciting opportunity in Deeside. #



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