Manager-Account Manager

3 weeks ago

London, United Kingdom Navigator Full time

Overview As an Account Manager at Navigator, you will assume a supporting role in nurturing and expanding client relationships, driving strategic initiatives, and overseeing the seamless execution of projects.
As an Account Manager, you will serve as a trusted collaborator, advisor and support to our wider teams, ensuring the smooth delivery of the services we have sold and guiding the team through the process from planning to execution.
To our clients you will be a reliable, steadfast guide through projects. You will champion innovation and excellence within the organisation.
Key Responsibilities Strategic Client Relationship Management:
Support strategic discussions with clients to understand their long-term goals, challenges, and opportunities.
Project Leadership and Execution:
Take PM ownership of projects, overseeing their end-to-end execution with a focus on quality, efficiency, and client satisfaction.
Proactively identify opportunities for process improvement, optimisation, and innovation to enhance project outcomes.
Account Development:
Foster a culture of collaboration, excellence, and continuous learning within the account management department.
Performance Analysis:
~ Analyse key performance indicators, metrics, and client feedback to evaluate project success and identify areas for improvement.

Stay abreast of industry trends, best practices, and emerging technologies within the branding, design, and digital landscape.
Represent Navigator at industry events, conferences, and networking opportunities to enhance brand visibility and thought leadership.
Contribute thought leadership content, case studies, and insights to internal and external audiences to position the consultancy as a trusted advisor and industry leader.
Minimum 4+ years in account servicing within the agency environment, and a focus on luxury lifestyle brands.
Demonstrated success in building and nurturing long-term client relationships, driving strategic initiatives, and delivering impactful solutions.
Proven ability to manage cross-functional teams, lead projects, and drive results in a fast-paced, dynamic environment.
Bachelor's degree in Business, Marketing, Communications, or related field;
Ability to travel as needed to meet client and business needs.
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