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3rd Line Support Engineer

4 months ago

East Anglia, United Kingdom VML Full time
Job Description

3rd Line Support Engineer needed to join our team on a permanent basis.

The opportunity:

This is hybrid role and will also require a willingness to travel to various other locations as needed.

What you’ll be doing:

This position will provide project leadership and involve the following tasks/deliverables:

  • This position will provide technical escalation and project leadership across a range of business solutions and technical initiatives.
  • Troubleshooting hardware and software problems as well as monitoring and maintaining core infrastructure.
  • As a 3rd line engineer working within a support team, you will provide mentoring to more junior staff and be responsible for resolving and assisting in resolving issues

What we want from you:

  • Experience as a 3rd line support engineer or similar role
  • Knowledge in Windows 10/11 and Apple Mac installation and configuration, rebuild and repair.
  • Experience with MDM solutions such as Intune, JumpCloud, Mosyle
  • Experience with Security Products such as CheckPoint, Sophos, Countercept, Microsoft Defender
  • Experience with Azure, AWS and GCP cloud environments
  • Experience and understanding of networking principles and troubleshooting,
  • Experience with administration and troubleshooting of Office 365 user issues
  • Experience with VOIP solutions such as 3cx, understand the SIP/RTSP flow and apply it to troubleshooting
  • Experience with DevOps solutions such as Jenkins, Ansible, Terraform, Artifactory, Mecurial, GitLab, GitHub, Bamboo.
  • Experience with Jira and Confluence
  • Basic scripting abilities, powershell, batch, python
  • ITIL v3 or v4 foundation
  • Excellent communication skills
  • Excellent organisation skills

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

We offer a great benefits package including hybrid working that works for everyone, a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.

Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:

  • Connect Meaningfully
  • Inspire Creatively
  • Include Purposefully
  • Approach Positively

Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That’s why we look for people who go beyond and always push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.