Customer Operations Manager
2 weeks ago
We are looking for a Customer Operations Manager to join our Huws Gray Supply Chain Solutions Team in Area 3.
If you’re in the trade or have ever tackled a home improvement project, you’ve probably heard of us. We’re the Huws Gray Group and we’re made up of a number of brands, including Huws Gray, Hirebase, Civils & Lintels, The Timber Group, PDM, NDI and Anglia Tool Centre to name a few.Up and down the UK, our branches are serving and supporting our local communities with all their building material needs, but we couldn’t do this without the right people, so why not join us?
Our Partnering Stores exclusively serve one customer, and we have a mix of stock in all of our partnering sites to support them with projects in their areas. Our stores ensure they get what they need, on time, every time.
We rely on our Customer Operations Managers to beaccountable forthe success of the operational responsibilities for Huws Gray Supply Chain Solutions. Working closely with the HGSCS Sales Relationship Managers to ensure the business meets our contractual obligations. This also involves Service and KPI Delivery
Here’s a quick overview of some of the things you can expect to do as a Customer Operations Manager with Huws Gray:
- Core Stock Management
- Health and Safety
- Portal Tasks
- Service & KPI Delivery
- Standalone Branch & Customer WIP (Outstanding Orders)
- Aged Stock
- New Product requests (working with Commercial to arrange product visibility on Systems)
- Relationship with Branch Teams, Sales Relationship Managers, Area Directors, Operations Director
- Responsible for resolution of invoice queries and monitoring of outstanding debt through liaison with the Account Manager
We know that you are more than just a CV and embracing everyone’s individuality is what makes us great as a team. We can give you plenty of training and equip you with the tools that you’ll need to succeed as a Customer Operation Managerbut we are looking for expereince in an operational role with commercial awareness.
We know you’re thinking ‘this sounds great, but what’s in it for me?’ Let us tell you:
- 23 days annual leave, plus bank holidays
- Company performance bonus scheme
- Acontributory pension scheme
- Company funded Life Assurance
- Arange of training and development programmes to help you progress your career
Our online application process takes less time to complete than it does to make a good brew, so stick the kettle on and make your application
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