Customer Education Manager
4 weeks ago
Join the Kodiak Hub Sleuth as we aid global companies to create smarter & more sustainable supply chains at scale.
Kodiak Hub is a growth venture offering SaaS solutions engineered to revolutionize Supplier Relationship Management (SRM). We are building the next generation of B2B SaaS, based on business intelligence, automation, big data analytics, and machine learning technology, creating a blueprint of how companies optimize their interaction and collaboration with suppliers.
Our team is international and tight-knit, composed of competent and creative individuals. Join us and help us change the way companies operate in their global supply chains
We have an opening for a Customer Education Manager
As a member of the Customer Success team, you will play a pivotal role in ensuring that our customers - and prospective customers - gain insight into the features and benefits of the Kodiak Hub platform. Your role will be cross-functional in nature, partnering with our Product and Marketing teams, and you will be responsible for developing and implementing comprehensive education and training programs that enable our customers to effectively utilize our products, achieve their business objectives, and drive ROI. This role is for you if you have a customer-centric mindset, and a passion for helping customers succeed and achieve their goals
Design, develop, and manage customer education programs tailored to the specific needs and user roles of our diverse client base. This includes creating engaging content such a courses for onboarding and new releases, tutorials, guides, and certification programs.
Content Creation: Develop and maintain a library of educational materials, including documentation, videos, FAQ's, and best practice guides. Continuously update and enhance content to reflect product updates, industry trends, and customer feedback.
Training Delivery: Deliver high-quality training sessions to customers via various channels, including in-person workshops, webinars, and self-paced online courses. Ensure that training sessions are informative, interactive and aligned with our customer learning objectives.
Gather feedback from customers regarding their experience and use it to iterate and improve our education and training programs continually. Metrics and Reporting: Own existing KPI's and establish further metrics to measure the effectiveness of the customer education programs. Analyze learning management system (LMS) data and generate reports to track progress, identify trends, and make data-driven recommendations for ongoing improvement.
Bachelor’s degree or above in Business Administration or similar.
Minimum of 2 years relevant experience in a customer education/training role, product communication, or learning & development, preferably within the SaaS industry.
Strong presentation and facilitation skills, with experience delivering engaging training sessions to diverse audiences.
Proven track record in instructional design, developing and implementing effective educational content across different mediums.
Proficiency in learning management systems (LMS), Power Point and other presentation software, video editing software, webinar and Virtual meeting Platforms (adding a portfolio or example material is highly appreciated).
Strong project management skills, with a keen attention to detail and the ability to prioritise while delivering high-quality content in a timely manner.
Proficiency in English is required; proficiency in additional languages is a plus
Remote (UK-based)
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