Senior Facilities Manager

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Senior Facilities Manager

Job ID

147751

Posted

11-Jan-2024

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Facilities Management, Property Management

Location(s)

London - England - United Kingdom of Great Britain and Northern Ireland

Senior Facilities Manager

Role Purpose

Overall responsibility for the management and development of a team of Regional Facilities Managers, Building Managers and associated colleagues, and the direct management of a group of properties in line with all Health and Safety, ESG, company procedures, legal and related general legislation, service charges and client/tenant relationships and requirements in line with company policies and procedures, client requirements and tenant needs.

Key Responsibilities

Commercial

• Preparation, control and monitoring of service charge budgets in accordance with the Property Management Agreement, CBRE policies and procedures, and within the timescales set by the business, in conjunction with the Operations Director and the Property Manager, for all personally managed properties and overseeing the management of colleague for whom the person is responsible, supporting as required.
• To ensure that successful working relationships are built and maintained, across the business, including all direct reporting colleagues, and to form a strong partnership with property and asset management colleagues in order to support the achievement of the overall business commercial targets.
• Identify and generate additional business opportunities within the work area and ensure that direct reports also achieve this requirement, to ensure and increase commercial performance, where possible.
• To ensure that they liaise with key stakeholders within the local community regarding properties under direct management and those of the direct reports, to identify any impact of local activities on day to day operations and opportunities to promote the profile of the property.
• To produce management reports in accordance with the needs of the business.

People

• To ensure that all direct reports are fully trained and developed in order to carry out their duties to the required standard. Ensure that all Health and Safety, legal, technical and ESG requirements, together with operational procedures, are met as applicable.
• Ensure all 121's, development needs, appraisals and performance reviews are carried out in accordance with the required standard and company time table. Ensure that self and colleagues have a performance development plan. This includes the setting and reviewing of SMART "value added" objectives and regular performance reviews.
• To ensure that all direct reports oversee and manage their properties in accordance with the company standards, key performance indicators and customer service and budgetary requirements.
• Support the recruitment and selection of the highest calibre of employees to ensure that the capability of the team meets the current and future planned growth targets in line with budgetary controls.
• Assist with the successful management of the TUPE of employees in and out of the business in conjunction with Human Resources and surveying colleagues.
• Proactively develop, maintain and promote a customer focused culture within the team and their direct reports.
• Manage any performance and employee relations issues, in conjunction with the Human Resources Department as applicable.

Quality

• To ensure that fabric of the building both externally and internally is maintained and serviced to a high standard in accordance with the management contract and agreed budgets for their properties and those managed by the direct reports. This includes monitoring FM works on site including the required liaison with service providers and/or contractors.
• To ensure regular inspections are carried out for all the property/properties within their responsibility and those of the direct reports are conducted on a monthly basis and any observations or issues actioned accordingly.
• Actively adopt and share best practice with their team and colleagues to produce a single and consistent way of working across the business.
• Assist with the management of operational transition of tenants in and out of their property and that of their direct reports in conjunction with surveying colleagues.
• Maintain a high visibility with clients and key stakeholders and enhance their area of the business through the creation of appropriate improvement initiatives, Customer Experience and placemaking initiatives, including supplier improvement plans.
• To further develop and maintain excellent tenant relationships, ensuring that they receive the highest standards of service in relation to their operational needs and attend tenant meetings as applicable.
• Provide technical support and specialist input for Facilities Management centred operations with their teams and colleagues, as required.

Compliance

• To be responsible for all the health and safety compliance on their site and those of the direct reports. This includes ensuring that all health and safety audits, fire and evacuations are carried out on a regular basis in accordance with laid down requirements, the emergency plan and related site maps are continually updated and ensuring Meridian (Health and Safety tool) is regularly updated.
• Proactively manage risk and deal with insurance compliance relating to their property and those of their direct reports, with regards to both public and statutory requirements, as applicable. Ensure that insurance claims are raised through the appropriate business unit within CBRE
• Ensure a business continuity plan is in place for their their property/properties and those of their direct reports, and that they are reviewed and tested annually.
• Liaise with local authorities and statutory bodies as appropriate.
• To assist with the compilation of external contracts in conjunction with the Procurement Department. This includes ensuring that all procurement needs are carried out in line with company policy.
• To compile and maintain all required management information/records relating to their properties and those of the direct reports, as required. This includes asset register, emergency plans and all related records and management reports.

General

• Act as point of escalation for any people and operational issues within the region and address these accordingly and be part of the on call rota for the wider FM business.

Person Specification/Requirements

• Educated to degree level or equivalent is desirable.
• Previous senior facilities management experience with responsibility for multi properties within complex estate environment, including Line Management responsibility for a sizeable number of Company employees.
• Significant contractor management and that of multiple service agreements and service charge budgets.
• Excellent customer service, interpersonal, communication and people engagement skills.
• High degree of knowledge reference of Health and Safety legislation, and environmental protection requirements.
• IT literate, together with an understanding and experience of industry specific IT applications.
• Good analytical skills, planning and organisational skills.
• Ability to work within a team and on own initiative within a pressurised environment.
• IOSH qualification essential.
• IWFM qualification desirable.
• NEBOSH qualification desirable.