Residential Account Manager

3 weeks ago

Oxford Oxfordshire, United Kingdom Capital Maintenance Ltd Full time

Residential Account Manager

Capital Maintenance is a Family Run business, established in 1991.

We believe that this allows everyone to fulfil their potential and enjoy the work they do, creating a great work ethic and team culture.

The services we offer are catered to our client’s needs, with skilled engineers and a dedicated ranger of departments covering all disciplines in the industry. This combined means our clients are always supported to the highest achievable standard.

The objective of this role is to ensure the safe and correct delivery of agreed services between the business and any client or contract.
Keeping within the agreed terms of any agreement or contract the Account Manager will utilise the pool of engineers available and any sub-contractors to deploy to the client to fulfil their request, using the business systems to track and finance the works.

System management

* for in-house engineers, PPM regime’s, contract specifics, job distribution and allocation of all client works.

* Client Management

* Monthly reporting (regular contract 1 - 1’s)

Contract Management

* Mobilisation of a new client or contract - will include an agreed period of time to have captured key issues like compliance, resourcing, finance etc… (Engineer management - allocating jobs to in-house team - attending monthly tool-box talk - one to ones - checking job sheets etc…

* Sub-contractor management - Scope agreed between all parties - contract set up on click - regularities as per PPM’s and date schedule to issue out financing - overlooking each process -- managing monthly KPI’s

* Client Management (As above) - managing monthly KPI’s

* Proficiency in Microsoft office suite

* Proven experience in account management in the fabric maintenance sector

* Monday to Friday

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