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Residential Account Manager

4 months ago

Oxford Oxfordshire, United Kingdom Capital Maintenance Ltd Full time

Residential Account Manager Capital Maintenance is a Family Run business, established in 1991. We are passionate, dedicated, trustworthy, transparent, and caring. We believe that this allows everyone to fulfil their potential and enjoy the work they do, creating a great work ethic and team culture. The services we offer are catered to our client’s needs, with skilled engineers and a dedicated ranger of departments covering all disciplines in the industry. This combined means our clients are always supported to the highest achievable standard. About the Job: This is fast paced and challenging role. You will need to work efficiently and flexibly. The objective of this role is to ensure the safe and correct delivery of agreed services between the business and any client or contract. Keeping within the agreed terms of any agreement or contract the Account Manager will utilise the pool of engineers available and any sub-contractors to deploy to the client to fulfil their request, using the business systems to track and finance the works. Duties will include but not limited to; System management

  • Clik; for in-house engineers, PPM regime’s, contract specifics, job distribution and allocation of all client works.
  • Client specific systems can include Elogbooks – Dwellent – Riskwise – Concerto
  • One Drive, H&S Portal
Client Management
  • Onboarding a client – application form T&C’s, rates, costs
  • Communicating with a client –
Direct for individual requests largely email or on client systems – (FOLLOW A STEP BY STEP GUIDE, job progression updates / QC’s an important stage) Monthly reporting (regular contract 1 – 1’s) Contract Management
  • Mobilisation of a new client or contract – will include an agreed period of time to have captured key issues like compliance, resourcing, finance etc… (there is a process guide to follow for this)
  • Engineer management – allocating jobs to in-house team – attending monthly tool-box talk – one to ones – checking job sheets etc…
  • Sub-contractor management – Scope agreed between all parties – contract set up on click – regularities as per PPM’s and date schedule to issue out financing – overlooking each process –– managing monthly KPI’s
  • Client Management (As above) – managing monthly KPI’s
  • Delivering at a fast and efficient turn-around time all client or business requirements working either within the demand timelines of the client, or the agreed SLA’s
Core skills and previous experience required for the role;
  • Ability to multitask and stay organised.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Strong communication skills
  • Being through and process driven
  • Proficiency in Microsoft office suite
  • Proven experience in account management in the fabric maintenance sector
  • Professional email etiquette
  • The ability to troubleshoot and work on solutions.
  • Dealing with high value residential customers and tenants.
Working Hours: 8:00 – 17:00 with a 1 hour unpaid lunch break Monday to Friday