Senior Contract Support

1 month ago

Leeds, United Kingdom Study Group Full time

To be a member of the Centre Management Team with accountability for the Student Support Department including welfare and learning support, progression support and student engagement and transition (an indicative list of areas and themes is provided below for illustration, but this is not intended to be an exhaustive list).

The post holder will line manage the Student Support Coordinators, the Lead Student Support Officer (Engagement and Transition) and the Student Support Officer (Engagement and Transition).

Lead and manage Student Support Department, ensuring optimal student outcomes and experiences.

* Act as the Designated Safeguarding Lead, reporting directly to the Senior Leadership Team.

* Oversee the delivery of the PASS (Progression and Student Success) programme for student progression support.

* Foster positive relationships with internal teams for holistic student support approaches.

* Cultivate partnerships within the Study Group network to enhance student support services.

* Collaborate with university partners to promote effective engagement for student benefit.

* Conduct performance management of direct reports, including setting objectives and conducting reviews.

* Manage departmental action plans, ensuring compliance with quality assurance and enhancement policies.

Higher Level Safeguarding Training (Desirable)

* Providing Student Support in an educational setting

* Working with international students and an understanding of welfare, wellbeing and cultural issues that may arise (Desirable)

* Experience of successfully motivating and leading a team, or the coordination of a suitably complex task or project, resulting in successful outcomes.

* Ability to extract, manipulate and analyse data for reporting, to aid decision making or to support a case for change.

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

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