Contract Support

3 weeks ago


Leeds, United Kingdom CBRE Full time

Posted- 09-Nov-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Customer Service- Location(s)- Leeds - England - United Kingdom of Great Britain and Northern Ireland**Company Profile**
- CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.**Job Title: Contract Support**
- CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team.- The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints.**RESPONSIBILITIES**
- Determine the nature, priority of faults based on information provided by the client
- Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders
- Managing the supply chain and drive them to attend within required SLA’s
- Driving the engineering team to attend to all callouts within required SLA’s
- To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this
- Raise and assign work orders to relevant resources
- Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations
- Promote and maintain CBRE culture throughout teams
- Monitoring calls received from the customer through to call completion and updating records

**Experience**
- Experience of a similar customer facing role in a medium-sized business.
- Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
- Excellent command of the English language demonstrated through good verbal and written communication.
- Must be detail conscious, accurate and methodical in approach.
- Strong organizational and communication skills


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