Remote 2nd Line Support Engineer

2 weeks ago


Southampton, United Kingdom Vissensa Full time

Vissensa is a privately owned, ethical provider of IT and Cloud services, with a global reach, technical expertise and a forward thinking approach to technology. We have been providing innovative, secure and cost-efficient solutions to organisations for over 15 years and are considered one of the leading IT service providers in the industry.
Our strap-line is ForwardThinking IT – that applies to us as a business and as a team. Pushing technological boundaries and stepping beyond already established market capabilities to revolutionise IT.
Treating customer relationships as long term partnerships, not transactional business, driving them forward, and celebrating in their success.
Highly experienced IT specialists aiming to exceed customers’ expectations by delivering solutions of exceptional quality.
Combining over a decade of experience with elite market intelligence to continually evolve and develop within the world of IT.
Pushing technological boundaries and stepping beyond already established market capabilities to revolutionise IT.
Treating customers as long term partnerships, not transactional business. Highly experienced IT specialists aiming to exceed customers’ expectations by delivering solutions of exceptional quality.
Combining over a decade of experience with elite market intelligence to continually evolve and develop within the world of IT.
2nd Line IT Support Engineer Southampton – Job Description
During Vissensa’s recent expansion a new role for a 2nd Line IT Support Engineer in Southampton has become available due to our continuous growth into local and global markets which has created an opportunity to join a dynamic team of engineers.
The position on offer is a role within the Vissensa Technical team which will have overage of PublicPrivate Cloud and Managed Services for clients located both in the UK and Worldwide. A candidate will see a wide range of Technologies and Cloud services that include Microsoft 365 (Exchange Online, Sharepoint, OneDrive and Teams), Microsoft Azure (Azure AD, Backup, SQL SaaS and Dynamics), Linux, VMwareHyper-V, Veeam with many more.
Location: Southampton, United Kingdom (We follow a hybrid work approach, but some office presence is required)
Knowledge of working with Remote Management Tools
Microsoft 365 and Azure
Experience of working as part of a Technical Support team
Manage the monitoring and analysis tools and report any requirements
Experience in MPLS/ VPLS, DNS (BIND & Microsoft DNS), voice/video integration – SIP, IP-PBX, SBC.
Skills in Telephone voice systems such as Microsoft Teams and SIP systems
A strong understanding of networking protocols ((e.g., Experience in virtualization technologies such as Microsoft Hyper-V and VMWare
Experience in Public Cloud networking such as Microsoft Azure and Amazon Web Service (AWS)
The company is a technically focused business and our employees have the opportunity to become involved with the latest technologies and products.
The work is highly varied and is fast paced making for an enjoyable mix of jobs and exposure to a range of technologies, sectors and companies who rely on Vissensa for their IT needs.
Our team is made up of bright individuals who are experts in their chosen field and excel in an environment that supports a continuous career development ethos. In return the company operates a flat structure of management and is very flexible in how we can accommodate our staff’s work / life balance.
We operate a company stakeholder pension scheme for which we contribute the maximum % of salary the scheme offers, 30 days holiday (including public holidays), a benefits scheme which provides employees with perks and discounts at a number of leading High St brands, on top of personal and professional development training.
Our Castle Malwood office has free parking, and is a relaxed, rural location which is easy to get to.
Salary Offered – £30-40,000 – Depending on Experience
Hiring Team Video Interview, (2nd Phase)
We’re commercially creative and transparent with clients. We take a long-term interest in each clients’ success, achieving trusted adviser status and we’re supported by strong supplier partnerships giving us an edge when we need it. And, of course, on occasion we let our hair down and enjoy spending quality time together outside of work as people, instead of colleagues.



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