Customer Success Manager
1 month ago
Customer Success Manager Junior - FMCG groceries sector experience
~ Full-time Data Impact by NIQ is an e-commerce analytics provider. Our customizable, intuitive platform offers the most accurate and reliable digital shelf data available. The creator of industry standard location-based data analytics, we continually develop new solutions for our clients. Our Marketplace Sales & Share suite empowers brands to maximize their sales potential while our pricing, visibility, content, distribution and e-media modules equip brands with cutting-edge solutions. NIQ, the world's leading consumer intelligence company, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. Under the responsibility of the VP sales EMEA, in London, and the CEO in Paris, you will join our growing UK team to manage our portfolio of clients in EMEA and US
~ Analyse data to improve customer experience
~ Handle and resolve customer requests, problems and complaints
~ Maintain ongoing customer relationships
~ Network to identify new needs from our customers and potential business growth
~ 1 to 3 years proven experience as an Account Manager or other commercial position (trade manager, e-commerce ...) for an FMCG manufacturer
~ Passion for service and customer satisfaction
~ Willingness to travel (post-Covid)
~ Dutch or other European language would be appreciated but not mandatory #LI-DAIM About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. Our commitment to Diversity, Equity, and Inclusion NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
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