Hastings Direct | Product Governance Manager | bexhill

2 days ago

BexhillonSea East Sussex, United Kingdom Hastings Direct Full time €5,000

We're a digital insurance provider for over three million customers with ambitious plans to become The Best and Biggest in the UK market.
We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.
As the Product Governance Manager, you will support the core Insurance strategy through effective management and application of robust governance, ensuring all products continue to meet regulatory requirements and deliver good customer outcomes.
Job Details

  • You will oversee the development and application for an effective and robust product governance framework:
    - New products and changes to existing product
    - Annual Product Reviews & Value Assessments
    - Regular monitoring of key performance indicators) to identify potential key consumer outcomes at risk and propose and monitor action plans for resolution / mitigation
    - Ensuring the delivery of positive consumer outcomes and activities in the best interest of customers
  • Holding the 'voice of the customer' for business projects to protect the business in regulatory aspects and delivery of consumer outcomes.
  • You will manage and facilitate the changes for key customer documents, through the Policy Wording Forum.

What we're looking for

  • An insurance practitioner with excellent knowledge of FCA regulations including PROD and ICOBs and the ability to take a pragmatic approach to application.
  • Experience of working within the highly regulated general insurance industry.
  • Strong experience in Product Management and developing product documentation to fulfil our regulatory obligations.
  • Drive, ambition and ability to manage competing priorities and multiple tasks. A 'hands-on' approach is key.

What we offer
Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.
Regrettably we are unable to offer sponsorship for this role.
Salary - Attractive salary based on experience + £5k car allowance (pay reviews also completed each year)
Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.
There's more - 27 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .
Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

JBRP1_UKTJ

  • Hastings Direct | Quality

    3 days ago

    Bexhill-on-Sea, East Sussex, United Kingdom Hastings Direct Full time

    Job Description Quality and Control Manager Locations: Leicester, London or Bexhill-on-Sea (Hybrid) Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past...

  • Hastings Direct | Claims Team Leader | bexhill

    3 days ago

    Bexhill-on-Sea, East Sussex, United Kingdom Hastings Direct Full time

    Job Description Claims Team Leader Locations: Leicester or Bexhill-on-Sea (Hybrid) Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along...

  • Hastings Direct | Forecasting Analyst

    3 days ago

    Bexhill-on-Sea, East Sussex, United Kingdom Hastings Direct Full time

    Job Description Forecasting Analyst - Digital Channels Locations: Leicester or Bexhill (Hybrid) with expectations to be in the office approximately once per week. However, for the right candidate, there is a degree of flexibility around this. Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with...

  • Hastings Direct | Senior Modelling Systems Developer | bexhill

    3 days ago

    Bexhill-on-Sea, East Sussex, United Kingdom Hastings Direct Full time

    Job Description Senior Modelling Systems Developer - TM1 - 6-month FTC Location - Bexhill or London - Hybrid Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over...

  • Hastings Direct | Senior Home Claims Analyst | bexhill

    2 days ago

    Bexhill-on-Sea, East Sussex, United Kingdom Hastings Direct Full time

    Senior Claims Analyst - Home Claims Location - Bexhill, Leicester or London - Hybrid Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along...

  • Hastings Direct | Home Claims Team Leader | bexhill

    3 days ago

    Bexhill-on-Sea, East Sussex, United Kingdom Hastings Direct Full time

    Job Description Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey...

  • Hastings Direct | Forecasting Analyst

    3 days ago

    Bexhill-on-Sea, East Sussex, United Kingdom Hastings Direct Full time

    Job Description Forecasting Analyst - Digital Channels Leicester or Bexhill (Hybrid) with expectations to be in the office approximately once per week. We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.

  • Policy Review Advisor Role in Bexhill

    2 days ago

    Bexhill, United Kingdom Hastings Direct Full time

    OverviewHastings Direct is seeking a Policy Review Advisor to join our team in Bexhill. This role will involve protecting the business against potential policy fraud by validating customer information.

  • Insurance Claims Handler

    1 week ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About Hastings DirectHastings Direct is a leading digital insurance provider with ambitious plans to expand its services. Our company culture values flexibility and collaboration, making us an exciting place to work.Our OfferWe provide a competitive salary of approximately £35,000 per annum for this role, taking into account the location and industry...

  • Hastings Direct Fraud Team Lead

    4 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About the RoleWe are seeking a highly skilled Fraud Team Lead to join our team at Hastings Direct. The successful candidate will be responsible for managing a team to exceed individual and team objectives, implementing the Fraud strategy, and ensuring claims are handled effectively and efficiently.Key ResponsibilitiesStrive to exceed individual and team...

  • Warehouse and Workspace Administrator

    5 months ago

    Bexhill, United Kingdom Hastings Direct Full time

    Location: Bexhill Office, Conquest House Hours: 9:00 to 17:00, Monday to Friday Competitive Salary and opportunity to earn up to 5% base salary annual bonus At Hastings Direct, we’re in an exciting period of growth and are looking for a Warehouse and Workspace Administrator to join our team. This role is a fantastic opportunity to become an integral...

  • Product Management

    2 days ago

    Bexhill-on-Sea, East Sussex, United Kingdom Hastings Direct Full time €5,000

    We're a digital insurance provider for over three million customers with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. As the Product Governance Manager, you will support the core Insurance strategy through...

  • Quality & Control Manager

    3 weeks ago

    Bexhill-on-Sea, United Kingdom Hastings Direct Full time

    Quality and Control ManagerCandidates should take the time to read all the elements of this job advert carefully Please make your application promptly.Locations: Leicester, London or Bexhill-on-Sea (Hybrid)Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest...

  • Health and Safety Manager

    1 month ago

    Bexhill-On-Sea, United Kingdom Hastings Direct Full time

    Health & Safety Manager Locations: Bexhill-on-Sea (Hybrid) Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture....

  • Customer Service Ambassador

    2 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    We are seeking a skilled Customer Service Representative to join our team at Hastings Direct, located in Bexhill. As a member of our team, you will be handling inbound calls from customers who are interested in one of our policies or wish to make changes to an existing one.With excellent communication and problem-solving skills, you will use your knowledge...

  • Quality Control Manager

    4 weeks ago

    Bexhill-on-Sea, East Sussex, United Kingdom Hastings Direct Full time

    Quality and Control Manager Leicester, London or Bexhill-on-Sea (Hybrid) We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We provide insurance for over three million customers,...

  • Claims Resolution Specialist

    2 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Company Overview:Hastings Direct is a leading digital insurance provider in the UK, committed to delivering exceptional customer service and exceeding expectations.Salary:An attractive salary of £23,500 per annum, based on experience, with annual pay reviews to ensure you remain rewarded for your hard work.About the Role:We are seeking a highly skilled...

  • Complex Fraud Investigator

    4 weeks ago

    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job DetailsLead a portfolio of complex fraud claims, including fraud ring operations and high-profile cases.Collaborate with the Technical Fraud Team Leader to ensure investigations are conducted to the highest standard.Develop and implement strategies to advance complex fraud capability using cutting-edge tools and innovative methods.Act as a referral point...

  • Process Management Specialist

    1 month ago

    Bexhill-On-Sea, United Kingdom Hastings Direct Full time

    Process Management SpecialistLocations: Leicester or Bexhill office (on a hybrid basis)Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with...

  • Forecasting Analyst

    3 weeks ago

    Bexhill-on-Sea, United Kingdom Hastings Direct Full time

    Forecasting Analyst - Digital ChannelsBefore applying for this role, please read the following information about this opportunity found below.Locations: Leicester or Bexhill (Hybrid) with expectations to be in the office approximately once per week. However, for the right candidate, there is a degree of flexibility around this.Welcome to Hastings Direct -...