Hastings Direct | Product Governance Manager | bexhill

1 month ago

BexhillonSea East Sussex, United Kingdom Hastings Direct Full time €5,000

We're a digital insurance provider for over three million customers with ambitious plans to become The Best and Biggest in the UK market.
We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.
As the Product Governance Manager, you will support the core Insurance strategy through effective management and application of robust governance, ensuring all products continue to meet regulatory requirements and deliver good customer outcomes.
Job Details

  • You will oversee the development and application for an effective and robust product governance framework:
    - New products and changes to existing product
    - Annual Product Reviews & Value Assessments
    - Regular monitoring of key performance indicators) to identify potential key consumer outcomes at risk and propose and monitor action plans for resolution / mitigation
    - Ensuring the delivery of positive consumer outcomes and activities in the best interest of customers
  • Holding the 'voice of the customer' for business projects to protect the business in regulatory aspects and delivery of consumer outcomes.
  • You will manage and facilitate the changes for key customer documents, through the Policy Wording Forum.

What we're looking for

  • An insurance practitioner with excellent knowledge of FCA regulations including PROD and ICOBs and the ability to take a pragmatic approach to application.
  • Experience of working within the highly regulated general insurance industry.
  • Strong experience in Product Management and developing product documentation to fulfil our regulatory obligations.
  • Drive, ambition and ability to manage competing priorities and multiple tasks. A 'hands-on' approach is key.

What we offer
Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.
Regrettably we are unable to offer sponsorship for this role.
Salary - Attractive salary based on experience + £5k car allowance (pay reviews also completed each year)
Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.
There's more - 27 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .
Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

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