Aftersales Customer Service Coordinator
3 weeks ago
This role reports directly into the Head of Commercial. The purpose of the role is to provide all aspects of support to the Commercial Department, both for our UK home market and internationally, specifically managing the delivery of customer orders (aftersales spares & repairs), whilst also ensuring best practice and compliance in all areas of commercial activity.
The Customer Order Co-Ordinator will manage the commercial relationship with customers for all spares and repairs orders executed by the business. Management of dedicated portfolio of spares, repairs and post design services orders, from cradle to grave. Assess commercial risks to the business and collaborate with colleagues, whilst mitigating and managing those risks.
Apply customer relationship management techniques and processes to external relationships.
Attend and lead internal and customer project reviews and prepare minutes.
Seek to learn and understand, as part of your ongoing growth and development, the importance of business risks, terms and conditions, milestone payment plans, cash flow, intellectual property, business agreements et al
Be qualified and/or suitably experienced in a related (commercial\business) discipline.
Have the ability to identify commercial risks and opportunities, and ability to devise mitigations
Have knowledge and experience of MS Office applications including Excel & Word.
As part of our Healthy Work-Life Balance employees can choose between a 4- or 5-day working week. Flexible working hours between 07:00 and 19:00, and core hours of 09:30 – 15:30.
Our leave policy brings together leave entitlements which include annual leave, paid parental leave, military reservist leave, plus more.
Reward and Recognition Scheme and access to Perkbox which offers a host of discounts.
At MacTaggart Scott, your health and safety is one of our top priorities, and our onsite H&S team take a rigorous approach in managing risks and protecting you. A generous referral programme.
Your wellbeing is supported through our online wellbeing program and committee, as well as our Employee Assistance Programme, and an onsite nurse.
Onsite Canteen and Car Park
MacTaggart Scott primarily supports the Naval Defence industry, providing complete solutions to customer needs from analysis of initial customer requirements, to design and manufacture, and right through to commissioning and through life support.
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