Service Desk Analyst

3 weeks ago

London, United Kingdom Workingmums Full time

A leading international law firm is currently looking for a full-time Service Desk Analyst to join the team. As a Service Desk Analyst your core responsibilities will involve, providing remote IT support to end users attempting to fix issues at point of call, and otherwise escalating/collaborating with 2nd and 3rd line teams to help resolve any issues. Typically, there will be circa 25+ support requests per analyst per day, split between email and telephone calls. This is a Monday-Friday (40 hours) hybrid role, with a working pattern of 1-3 days in the office (Canary Wharf, London) and 2-4 days from home, working 8-hour shifts (inclusive of 1 hour lunch) between 07:00-19:00 on an 8-week rota basis. We are looking for a Service Desk Analyst who has IT support experience within a Law Firm or in a corporate environment (such as finance, banking, etc) with a degree in IT or equivalent qualifications (Microsoft Certified, etc) being an advantage. The successful candidate would also ideally have a very good understanding of at least some of the following software and hardware platforms: Software:

  • Windows 7/10
  • MS Office 2010 - 2016 / Office 365 (particularly strong skills on Outlook)
  • Basic TCP/IP troubleshooting
  • Remote assistance technology
  • Active Directory
  • MS Teams
  • Blackberry Enterprise Server 5&10 (or equivalent Enterprise Endpoint Manager)
  • Airwatch
  • iManage Worksite/Filesite
  • Symantic Enterprise Vault
  • Workshare
  • BigHand
  • Interaction CRM
  • ServiceNow
Hardware:
  • iPhones / iPads
  • Surface Pro, Laptops and Books
  • BYOD Support
  • Printers / Multi-function devices / Fax
This is a fantastic opportunity for an IT professional to join one of the world's leading Law Firms to take the next steps in their career. To apply for this role as Service Desk Analyst, please click apply online and upload an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

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