Deutsche Bank Careers Near Me

2 weeks ago


Birmingham, United Kingdom Deutsche Bank Full time

Job Description:

The Incident Manager is part of the Global Incident Management (GIM) Function within Group Technology Production business unit. GIM provide a follow the sun 24/7/365 support to manage and co-ordinate Major Incidents (Priority Critical, Priority 1 and Priority 2 and Priority 3 Critical)

[ads1] Job Responsibilities:
  • Co-ordinating global conference calls to investigate and diagnose Incidents and drive resolution
  • Supporting the continuous Service Improvement Programme
  • Executes the Incident Management process tasks in adherence with Key Operating Procedures and Working Instructions
  • Undertake all communications related to management of Incidents and resolving conflicts
  • Interfaces with key stakeholders in a highly pressurised environment, with the ability to engage individuals across a range of backgrounds and levels of seniority
Job Requirements:
  • ITIL Foundation/Practitioner in Incident Management
  • Excellent communication skills, both written and verbal
  • Calm, controlled and level-headed, rational, especially in stress situations
  • Ability to listen and understand without interruption
  • The Incident Manager will be able to work well under pressure, and deal with demanding stakeholders across the business
Job Details:

Company: Deutsche Bank

Vacancy Type: Full Time

Job Location: Birmingham, England, United Kingdom

Application Deadline: N/A

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