Senior Credit

3 weeks ago


Colchester Essex, United Kingdom Informa Full time

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact. 
We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research. 
Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.
The purpose of the role is to collect all monies owing to Informa within collections policies and procedures to ensure that collection targets are met and to also collect monies owing from customers who have exceeded credit limits or terms to minimise bad debts.
You must be able to maintain a caring, efficient, knowledgeable and effective interface with customers and colleagues at all times, resolve customer queries and collect payments within credit terms whilst maintaining and enhancing hard won customer

You must ensure that all company policies are adhered to and that specific duties are carried out within set time limits whilst providing an excellent level of service to all

The Credit Control Specialist is expected to assume the following key responsibilities plus any other reasonable duties as required:
 
Responsible for collecting all monies owing to Informa within credit control policies and procedures to ensure
that collection targets are met
Collect monies owing from customers who have exceeded credit limits or terms to minimise bad debts 
Responsible for ensuring all customer contact notes are entered and updated into SAP or appropriate system
To achieve the monthly cash collection targets set for your specific section of accounts
Responsible for looking after any unallocated cash items sitting on your set of accounts and work with the Cash Application team to have the monies applied if you are able to gain the appropriate back up from the customer.
Provide/complete necessary documentation to customers to ensure the payment can be processed (vendor request forms, W9, W8, residency forms, tax exempt certificates, withholding tax certificates, etc.) 
A good knowledge of SAP system preferable
Proficient skills in Excel, Word and Outlook are essential
Ability to be flexible within role
Freedom & flexibility:  colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
Great community:  a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks 
Career opportunity:  the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost) Personal benefits:  a range to choose from, plus company funded private medical cover
Strong wellbeing support:  EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job  here .


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