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Lead Credit Control Analyst
2 months ago
Company Overview
At Informa, we embrace diversity in our workforce, fostering an environment where each day presents new opportunities and challenges. Our community is built on collaboration, support, and the freedom to make a significant impact in our industry.
As a global organization, we connect professionals with valuable insights, enabling them to expand their knowledge and capabilities through various platforms, including live events, digital services, and comprehensive research. With a team of over 10,000 employees across 30 countries, we are proud to be part of the UK's FTSE 100 group of leading public companies.
In our Global Support division, we offer expert advice and practical assistance to the Informa Group and its numerous business units. Our collaborative approach spans various sectors, including technology, finance, legal, corporate development, human resources, and operations, ensuring that we help our brands effectively serve their clients and achieve corporate success.
Role Overview
The primary objective of this position is to ensure the timely collection of all outstanding payments owed to Informa, adhering to established collection policies and procedures. This role is vital in meeting collection targets and minimizing bad debts by addressing overdue accounts.
You will be responsible for maintaining a professional, efficient, and knowledgeable relationship with both customers and colleagues. This includes resolving customer inquiries and ensuring payments are collected within agreed credit terms while fostering strong customer relationships.
It is essential to comply with all company policies and execute specific tasks within designated timeframes, all while delivering exceptional service to Informa's clients and team members.
Key Responsibilities:
The Senior Credit Controller will undertake the following key responsibilities, along with any other reasonable tasks as required:
- Highlighting the customer portal during communications with clients
- Collecting all outstanding payments in line with credit control policies to achieve collection targets
- Addressing overdue accounts to minimize bad debt
- Cultivating strong internal and external relationships with sales teams and clients
- Ensuring all customer interaction notes are accurately recorded in SAP or the relevant system
- Managing outstanding sales balances and proactively contacting clients for payment prior to event start dates, as applicable
- Resolving queries promptly and collecting aged debts to reduce bad debt provisions
- Handling straightforward disputes and escalating complex issues to the Team Leader
- Meeting monthly cash collection targets for assigned accounts
- Managing unallocated cash items and collaborating with the Cash Application team to apply funds when appropriate documentation is provided by the customer
- Providing weekly reports to the business on current debt levels for your division
- Completing necessary documentation for clients to facilitate payment processing (e.g., vendor request forms, tax certificates)
Qualifications:
- Strong understanding of customer operations processes
- Familiarity with best practices in customer service operations
- Knowledge of SAP is preferred
- Relevant qualifications are advantageous
Skills & Abilities:
- Excellent communication skills with the ability to build relationships across various stakeholders
- Proficiency in Excel, Word, and Outlook is essential
- Ability to remain calm and approachable under pressure
- Familiarity with relevant internal systems
- Integrity, tact, and diplomacy in all interactions
- Team-oriented mindset
- Capacity to manage multiple related tasks
- Proactive problem-solving skills
- Exceptional customer service abilities
- Strong time management skills
- Flexibility in role responsibilities
- Excellent verbal and written communication skills
Additional Information:
At Informa, we strive to create a rewarding and supportive work environment. Here are some of the benefits you can expect when joining our team:
- Flexibility: Our colleagues appreciate the balance between office and remote work.
- Community: A welcoming culture with various social events and active diversity and inclusion initiatives.
- Impact: Opportunities to volunteer and engage in charitable activities.
- Career Development: Access to training, mentoring, and a wealth of online courses for professional growth.
- Time Off: Generous annual leave and additional benefits.
- Personal Benefits: A variety of options, including company-funded health coverage.
- ShareMatch Scheme: Opportunities to become a shareholder in Informa.
- Wellbeing Support: Comprehensive support for mental and physical health.
- Recognition: Acknowledgment of outstanding contributions through awards and programs.
- Global Collaboration: Work with teams from around the world.
We value energy and ambition and seek individuals who are eager to contribute and make a difference. If you possess many of the skills and experiences outlined, we encourage you to consider joining our team.
Informa is committed to creating inclusive environments where diverse perspectives are valued. We are an Equal Opportunities Employer, making decisions based on qualifications and merit without discrimination.
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