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Patient Support Assistant

4 months ago

Manchester, United Kingdom Smart Dental Care Full time

Are you experienced in customer service and passionate about making a real difference in patients' lives? If so, we have an exciting opportunity for you to join our team as a Private Patient Support Assistant

About us

At Smart Dental Care , we believe in providing exceptional dental care with a personal touch. With practices located across the Northwest and Northern Ireland, we are committed to delivering high-quality services to our patients, ensuring their comfort and satisfaction every step of the way. As part of our dedicated team, you'll have the opportunity to make a real difference in people's lives while working in a supportive and dynamic environment.

The Opportunity

This a part-time position (24hours - 3 days) and working hours are 9am – 5.30pm (with an hour lunch). You will be based at our Head Office - Unit 5, Ashbrook Office Park, Longstone Road (Off Styal Road), Manchester, M22 5LB.

Key Responsibilities include:

  • Answering incoming calls for several practices from Head Office for existing and new private patients
  • Taking payments over the phone
  • Outgoing calls to book patients in for their routine dental appointments
  • Responding to our website forms via email
  • Sending out marketing text/emails to patients
  • Tracking the online google reviews

Full training will be provided. The successful candidate will be required to attend a dental practice and work on reception as part of the induction process (travel expenses and time will be paid).

Key Requirements include the following:

  • Previous experience in a customer service, administration or healthcare-related role is desirable but not essential
  • A friendly, approachable, and empathetic manner, with the ability to build rapport with patients and colleagues
  • Strong organisational skills and attention to detail, with the ability to multitask effectively in a fast-paced environment
  • A willingness to learn and adapt to new tasks and responsibilities
  • A high level of written and spoken English
  • To be computer literate with accurate data inputting skills

What can we offer you?

As our Patient Support Assistant ,wecan provide you with a structured career pathway with training and development. Benefits include:

  • A competitive starting salary (dependent upon experience)
  • Full training and support
  • Excellent dental benefits for treatments in our practices
  • Help us, help you Employees can take advantage of our referral scheme
  • Company pension scheme which we contribute to
  • Annual appraisals

How to apply

If you're passionate about helping others and thrive in a dynamic and supportive team environment,, we encourage you to apply now and become an integral part of our team Click the 'apply' button to submit your CV and start your application.

Don't forget to visit our Careers page to explore our other opportunities and find out more about us

Please note that we recruit on a rolling basis, meaning that your application will most likely be reviewed before the application deadline. We will continue to accept applications until we have successfully filled the role.

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