Technical Assistant

6 months ago

Manchester, United Kingdom Neuro Event Labs Full time

Technical Assistant / Patient Support, Part time

Job overview:
Are you a people-oriented and service-minded person with a disciplined attitude towards work?

Do you enjoy independent work?

We are looking for a person located in south Manchester in the UK to join our team to assist in the process of coordinating delivery and return of our camera systems to and from patient homes. Our service allows doctors to obtain objective data from their patients. The patients treated are children and adults, the majority are based in the UK. There may also be the requirement to communicate with patients around the world depending on business requirements.

You will work with and be supported by our team in Finland. Additional support will be provided by our Director of Sales and Marketing who is also based in Manchester. However, this is an independent role which requires a disciplined and mindful attitude, careful process follow-up and cooperation with the wider team. We are looking for a caring individual who is keen to talk to patients and provide an enhanced patient experience.

In this job you would be expected to maintain and monitor storage, prepare and package Nelli® systems according to instructions and arrange delivery and returns to patients. Maintenance of our devices will also be required including disinfecting and system cleaning. You will also be in charge of contacting and supporting patients with self-installation and training them to use the device in their home.

Company overview:
Neuro Event Labs is a Finnish company that has developed an AI enabled home monitoring solution for people suffering from epilepsy. Our camera system records people while they are at home, usually asleep and automatically collects data for doctors. This way, people do not have to spend nights in hospitals and doctors can choose the best treatment for each patient. The solution is easy for a patient to use and extremely useful for the healthcare professional - it’s a revolutionary way to contribute to better treatment.

The service operation in the EU area is coordinated from Finland, but we are now initiating a Nelli® hotspot in the south of Manchester, UK to handle logistics, maintenance work and patient support across the UK.

So, your job would include:
Coordinating and arranging delivery schedules with the patients

Managing the logistics and supporting the self-installation of recording units with patients

Answering questions and providing phone support for the patients

Able to be available flexibly for patient support outside office hours

Managing the storage and servicing of the camera systems when they are not in use

From time to time we may ask you to support other elements of the business so a versatile, flexible approach is important

Here’s what would make you perfect for the job:
You take responsibility for your work and you can work independently

You speak fluent English

You have attention to detail, excellent communication skills and you are not shy about interacting with other people

You might have previous experience of helping people as a nurse or similar healthcare professional role or working as a customer support

You are a caring individual who gets a great feeling from helping others

While this job does not require any medical or health care training, a nursing or similar healthcare professional background or previous experience working in a hospital environment is a definite plus.

We offer you:
Flexible, independent job and full compensation for the required traveling

Training and clear instructions for doing your job - installing the Nelli® monitoring system is not difficult

Good support from our team located mainly in Finland but also in the UK

A meaningful job that provides concrete help to people suffering with epilepsy

At first, this is a part-time job that would take approximately 8 hours of work per week. This may vary from week to week and we expect that the amount of work will increase and depending on your profile, you will have the opportunity to grow as we grow in the UK.

If this sounds like a job for you, then please get in touch so that we can talk more

**Job Type**: Part-time

**Salary**: £17.50 per hour

Expected hours: 6 - 8 per week

**Benefits**:

- Flexitime

Schedule:

- Flexitime

Ability to Commute:

- Manchester (required)

Ability to Relocate:

- Manchester: Relocate before starting work (required)

Work Location: In person

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