Engagement Manager
2 weeks ago
Available Locations: Netherlands or United Kingdom
About Us
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us
Overview:
We are seeking a highly motivated and experienced technical Engagement Manager to join our growing team. The Engagement Manager will be responsible for coordinating, evaluating, and managing services opportunities involving both our internal implementation and migration team and external partner organizations. The ideal candidate should have a strong background in professional services, project management, and customer relationship management working in a highly technical environment.
Responsibilities:
- Develop proposals and value propositions for Services engagements from inception through delivery for new and upgraded services
- Create a vision and articulate the value of professional services to customer stakeholders via several methods including preparing and delivering presentations at senior management levels
- Resolving conflict between the proposal team and other organizational units in a satisfactory manner, including engaging management as necessary
- Act as the primary point of contact for Account Executives (AEs) and Account Teams when a professional services opportunity is identified.
- Evaluate and determine the most suitable service approach based on the scope and requirements of each opportunity.
- Coordinate and schedule calls with Account Teams to gather more details about the service opportunity and understand its scope.
- Engage with relevant teams to create proposals, project plans, and timelines for service opportunities.
- Collaborate with internal and external stakeholders to ensure a seamless transition from opportunity identification to project delivery.
- Oversee the contractual agreement process, including Statement of Work (SOW) and product subscription agreements.
- Monitor and manage the progress of services engagements, ensuring timely delivery and adherence to project plans.
- Collect feedback and document lessons learned from completed engagements for continuous improvement.
Qualifications:
- Bachelor's degree in Business, Information Technology, or a related field.
- Minimum of 5 years of experience in professional services, project management, or a customer-facing role.
- Strong understanding of the professional services landscape, including both internal and partner-provided services.
- Excellent communication, negotiation, and interpersonal skills.
- Proven ability to manage complex projects and multi-stakeholder engagements.
- Strong analytical and problem-solving skills.
- Good understanding of how the Internet works, Networking and Security, Zero Trust Services/SASE, DNS, TCP/IP, TLS, APIs and related technologies
- Experience with Jira and Salesforce (or similar CRM tool) is a plus.
- Fluency in English (written and oral) is a must. Fluency in one or more additional EMEA languages is a plus. Preferred additional languages are French or German.
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