Software Support Manager

3 weeks ago

United Kingdom The Access Group Full time

Support Director - Health & Social Care
About The Access Group
The Access Group is a leading provider of business software solutions, offering a comprehensive suite of services that streamline operations and enhance productivity across various sectors. Our Health and Social Care Division is dedicated to delivering innovative solutions that improve care quality and operational efficiency, serving our varied client base that range from small family run care homes to large local authorities and NHS trusts.

The concept of care will radically change over the next decade. Access' current portfolio of software in this sector is highly varied and specialised including (but not limited to) the following:
People Planner and Care Planning applications
Rio Electronic Patient Records and Patient/Bed Flow Management applications
Access is also investing in Tech Enabled Care which starts to exploit the Internet Of Things to monitor the health and behaviour of Care service users in order to proactively predict their healthcare needs using complex analytical capabilities.

As the Technical Support Director for the Health and Social Care Division, you will lead and oversee the technical support team to ensure the highest level of service and satisfaction for our clients. Your role will be pivotal in driving the strategic direction of our support services, enhancing client experience, and ensuring the seamless implementation and maintenance of our software solutions.

Leadership & Management:
Lead, mentor, and manage the technical support team to deliver exceptional support services.
Develop and implement strategies to enhance the efficiency and effectiveness of the support team.
Foster a culture of continuous improvement and professional development within the team.

Client Support:
Monitor and analyse support metrics to ensure service level agreements (SLAs) are met or exceeded.
Maintain a deep understanding of our Health and Social Care software solutions.
Provide technical guidance and support to the team and clients.
Collaborate with product development teams to address recurring issues and improve product quality.

Identify opportunities for process improvements and implement changes to enhance support operations.
Develop and update support documentation, knowledge bases, and training materials.
Implement and optimize support tools and technologies to streamline workflows.

Strategic Planning:
Develop and execute a strategic plan for the technical support division aligned with the overall business objectives.
Analyze support trends and provide insights to senior management to inform product development and business strategies.
Manage the support budget and resources effectively to meet organizational goals.

Bachelor’s degree in Computer Science, Information Technology, Business Management, or a related field.
Minimum of 8-10 years of experience in technical support, with at least 5 years in a leadership role.
Experience in the health and social care sector is highly desirable.

Proven track record of managing and leading technical support teams.
Strong technical background with a solid understanding of software solutions and IT infrastructure.
Ability to travel as needed to meet with clients and support team members.
Strong commitment to client satisfaction and service excellence.

We are a growing software company, and we deliver on what we say we do We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme you’ll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you’ll also have a charity day you can take to support something that matters to you.

At Access we’re all about helping everyone Love Work and Love Life. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun

  • Senior Frontend Software Engineer

    5 days ago

    United Kingdom Acre Software Full time

    About the RoleAcre Software is seeking a highly skilled Senior Frontend Engineer to join our team. As a key member of our engineering team, you will be responsible for designing, implementing, and testing the user interface that empowers consumers, brokers, and operational functions to efficiently manage the mortgage research and application process.Key...

  • Senior Frontend Software Engineer

    6 days ago

    United Kingdom Acre Software Full time

    About the RoleAcre Software is seeking a highly skilled Senior Frontend Engineer to join our team. As a key member of our engineering team, you will be responsible for designing, implementing, and testing the user interface that empowers consumers, brokers, and operational functions to efficiently manage the mortgage research and application process.Key...

  • Training & Implementation Consultant (software)

    3 weeks ago

    United Kingdom IRIS Software Group Full time

    IMPLEMENTATION CONSULTANT ✌ We’re looking for a passionate and skilled Implementation Consultant to join our dynamic team! Client Implementation: Lead and support the onboarding of new clients, guiding them through the implementation process. Deliver engaging training sessions on our ILA software, ensuring customers can fully leverage the...

  • Training & Implementation Consultant (software)

    2 weeks ago

    United Kingdom IRIS Software Group Full time

    IMPLEMENTATION CONSULTANT ✌ We’re looking for a passionate and skilled Implementation Consultant to join our dynamic team! Client Implementation: Lead and support the onboarding of new clients, guiding them through the implementation process. Deliver engaging training sessions on our ILA software, ensuring customers can fully leverage the...

  • Training & Implementation Consultant (software)

    3 weeks ago

    United Kingdom NEC Software Solutions Full time

    We have an amazing opportunity for an Implementation Consultant to join our established RBCG Consultancy Team. The RBCG Consultancy team is comprised of consultants with specialist knowledge of systems and services including NEC’s Central Government and Local Government Revenues & Benefits products, Data Migration Services, Systems Integration and...

  • Training & Implementation Consultant (software)

    2 weeks ago

    United Kingdom NEC Software Solutions Full time

    We have an amazing opportunity for an Implementation Consultant to join our established RBCG Consultancy Team. The RBCG Consultancy team is comprised of consultants with specialist knowledge of systems and services including NEC’s Central Government and Local Government Revenues & Benefits products, Data Migration Services, Systems Integration and...

  • Senior Java Software Engineer

    2 weeks ago

    United Kingdom InfyStrat Software Services Full time

    You will be a Senior/Lead Developer responsible for the development of new software products and enhancements to existing products. You should excel in working with large-scale applications and frameworks and have outstanding communication and leadership skills. You’ll be responsible for: • Producing high quality, maintainable code • Supporting in...

  • Application Support Consultant

    3 weeks ago

    United Kingdom NEC Software Solutions Full time

    NO AGENCIES PLEASE Join our Customer Support Operations group and be part of a dynamic team responsible for resolving application support issues for our Housing solution. As a member of our team, you will provide technical assistance, application support, and guidance to NEC Housing customers. Provide technical assistance and application support to...

  • Application Support Consultant

    2 weeks ago

    United Kingdom NEC Software Solutions Full time

    NO AGENCIES PLEASE Join our Customer Support Operations group and be part of a dynamic team responsible for resolving application support issues for our Housing solution. As a member of our team, you will provide technical assistance, application support, and guidance to NEC Housing customers. Provide technical assistance and application support to...

  • Senior Manager, Project Management

    1 week ago

    United Kingdom IRIS Software Group Full time

    IRIS Software Group is a leading global provider of mission critical software and services and one of UK’s largest privately held software companies. We help organisations to make better business decisions by developing integrated software solutions to minimise admin, make business processes more efficient and give more time to do what’s valued. We...

  • Senior Manager, Project Management

    1 week ago

    United Kingdom IRIS Software Group Full time

    IRIS Software Group is a leading global provider of mission critical software and services and one of UK’s largest privately held software companies. We help organisations to make better business decisions by developing integrated software solutions to minimise admin, make business processes more efficient and give more time to do what’s valued. We...

  • Housing Senior Support Consultant

    2 weeks ago

    United Kingdom NEC Software Solutions Full time

    Company Description Come join us and make a difference in the world! Discover more at NO AGENCIES PLEASE Job Description Join our Customer Support Operations group and be part of a dynamic team responsible for resolving application support issues for our Housing solution. As a member of our team, you will provide technical assistance, application...

  • Housing Senior Support Consultant

    3 weeks ago

    United Kingdom NEC Software Solutions Full time

    Company DescriptionCome join us and make a difference in the world!Discover more at www.necsws.comNO AGENCIES PLEASEJob DescriptionJoin our Customer Support Operations group and be part of a dynamic team responsible for resolving application support issues for our Housing solution. As a member of our team, you will provide technical assistance, application...

  • Housing Senior Support Consultant

    3 weeks ago

    United Kingdom NEC Software Solutions Full time

    Company Description Come join us and make a difference in the world! Discover more at NO AGENCIES PLEASE Job Description Join our Customer Support Operations group and be part of a dynamic team responsible for resolving application support issues for our Housing solution. As a member of our team, you will provide technical assistance, application...

  • Housing Senior Support Consultant

    2 weeks ago

    United Kingdom NEC Software Solutions Full time

    Company Description Come join us and make a difference in the world! Discover more at NO AGENCIES PLEASE Job Description Join our Customer Support Operations group and be part of a dynamic team responsible for resolving application support issues for our Housing solution. As a member of our team, you will provide technical assistance, application...

  • Housing Senior Support Consultant

    3 weeks ago

    United Kingdom NEC Software Solutions Full time

    Company DescriptionCome join us and make a difference in the world!Discover more at www.necsws.comNO AGENCIES PLEASEJob DescriptionJoin our Customer Support Operations group and be part of a dynamic team responsible for resolving application support issues for our Housing solution. As a member of our team, you will provide technical assistance, application...

  • Bid Management Manager

    2 days ago

    United Kingdom IRIS Software Group Full time

    BackgroundIRIS Software Group is one of the UK’s largest privately held software companies. Its purpose is to be the most trusted provider of mission-critical software and services, ensuring customers get it right first time, every time.IRIS takes the pain out of processes and let professionals working in businesses and schools focus on the work they love....

  • Bid Management Manager

    1 day ago

    United Kingdom IRIS Software Group Full time

    Background IRIS Software Group is one of the UK’s largest privately held software companies. Its purpose is to be the most trusted provider of mission-critical software and services, ensuring customers get it right first time, every time. IRIS takes the pain out of processes and let professionals working in businesses and schools focus on the work they...

  • Bid Management Manager

    1 day ago

    United Kingdom IRIS Software Group Full time

    Background IRIS Software Group is one of the UK’s largest privately held software companies. Its purpose is to be the most trusted provider of mission-critical software and services, ensuring customers get it right first time, every time. IRIS takes the pain out of processes and let professionals working in businesses and schools focus on the work they...

  • Bid Management Manager

    2 days ago

    United Kingdom IRIS Software Group Full time

    BackgroundIRIS Software Group is one of the UK’s largest privately held software companies. Its purpose is to be the most trusted provider of mission-critical software and services, ensuring customers get it right first time, every time.IRIS takes the pain out of processes and let professionals working in businesses and schools focus on the work they love....