Senior IT Desktop Support Engineer

2 weeks ago

London, United Kingdom Myskysys Full time

Senior IT Desktop Support Engineer - Onsite SME
Break fix support limited to trouble shooting (incident management)
Lab PC build and deployment (NVS Supplied and Vendor Supplied PCs)
Support of users on how to questions related to the Service
User Administration management
Provide day-to-day support for Lab IT systems and collaborate with NVS IT, NX, Lab scientists and external vendors to ensure prompt resolution of issues with minimal downtime.
Provide excellent customer service to scientists with a high level of professionalism, communicate with them clearly and effectively.
Develop and maintain relationships with key stakeholders, including lab managers, researchers, and vendors, to ensure that the lab's IT infrastructure is aligned with their needs and expectations.
Ensuring the security and integrity of lab systems by implementing backup and disaster recovery solutions for critical lab systems.
Manage the remediation of identified vulnerabilities in lab systems and ensure thorough documentation as per client Information Security & Compliance standards.
Adheres to client Information Security & Risk Management standards, including Pandemic Preparedness, security patching and incident response.
If applicable, ensure Regulatory Compliance (e.g. GLP & GCP) standards and policies for GxP products/services.
2 IT support for Instrument Qualification
Preparation and pre-approval of hardware installation qualification ( "IQ), operational qualification ( "OQ) and performance qualification ( "PQ)
Execution of hardware installation qualification ( "IQ), operational qualification ( "OQ) requirements and performance qualification ( "PQ)
Co-ordinating with vendor and client internal IT teams to resolve issue faced during the execution
Coordinating with respective reviewer and approvers to complete IT related Qualification documents
Printer hardware installation
Coordinate with other client IT teams to create Print queue and make it operational
Coordinate with other client IT teams to clear Print queue and resolve printing issues
Cleaning to maintain print quality 1x per calendar year
5 Quality Management - Audit management and coordination
On-site management and coordination for internal and external regulatory audits and inspections in local language and English

6 Quality Management - Deviation and CAPA Management
Follow-through in collaboration with the Customer's quality assurance team
7 Quality Management Review / Approve Qualification of Hardware
Review and approval of IT hardware qualification for devices in scope (test protocols and executed tests)
Consultancy for quality related questions (e.g. documentation related)
Data backup from remote site.
Win 10), Onsite IT Support
Technical evaluation of instrumentation software for alignment with the client IT architectural and security regulations
Onsite IT support for global managed applications on need basis.
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