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Assistant to the General Manager
4 months ago
Two-time Olympic Gold Medallist, Rebecca Adlington is looking for the best talent in Leisure. If you have a passion for swimming and developing your management position in the leisure industry, this is the role for you.
*We are using bespoke facilities to deliver a high-quality swimming provision to children aged 0-11. our programme focuses on great technique and core skills before progressing onto distances, lessons have fun themes each week for children. Our members-only access offers clean, modern and warm changing rooms designed for children, a panoramic viewing lounge with refreshments and activities for the whole family, smart lesson management and our unique *swim* awards to celebrate your child’s achievements. All of this comes with a simple online booking process with no need to rebook every few weeks.
*To assist the General Manager to meet the service and financial outputs, as detailed in the annual budget and business plan.
* Oversee the delivery of fun and inspiring lessons to 0-11-year olds and adults, using *swim* teaching resources and programming management strategies to ensure customers have a seamless journey through the programme
* Deliver exceptional customer care to every swimmer and family member in and out of the water and instill these behaviors within the operational team
* Responsible for the programme performance and business Key Performance Indicators such as customer retention and Net Promotor Scores. Analyze data to inform key business decisions and improvement s
* Lead the operational teams including Lifeguards and Swimming Teachers, conducting the monthly rota’s, team observations and monthly status meetings. Managing individual and team performance aligned to the swim’s standard.
* Opening & closing the building. Ensuring policies and procedures are adhered on a day to day basis. Manage the Risk Assessments for the centre, ensuring that high levels of service and a safe environment are maintained at all times.
* To maintain the facilities hygiene and operational standards, striving towards a 5 star monthly audit score and 100% compliance in Health and Safety.
* To use the chemicals provided in line with the manufacturer’s guidelines and COSHH regulations and monitor levels of materials and equipment, placing orders as required for all relevant stock.
* Work closely with the designated pool engineers and maintenance contractors to ensure all necessary action is taken so the pool runs efficiently. Inspect and maintain building systems and provide support for basic preventative and reactive maintenance when required along with annualized building checks.
* Responsible for managing overtime budgets and people spend.
*Knowledge of sports/ activity programming and programme management
* Customer service focused, demonstrates a committed approach to quality of standards
* Commercially driven with experience of working with Key Performance Indicators
* Able to define operational key performance indicators and articulate these to others
* Good working knowledge of Microsoft Office and CRM systems
* Passion for sport, physical activity and health
* Performance related bonus potential
* Great annual leave package
* Birthday off
* Discount on swimming and gymnastics lessons for family and friends
* Employee recognition scheme, rewards and team events
* Monthly staff training and collaboration
* Multiple Training and qualification opportunities
* Employee assistance programme
