Assistant General Manager

6 days ago

Batley, Kirklees, United Kingdom Swim Careers Full time
Job Summary

We are seeking a highly motivated and experienced Swim Programme Manager to join our team at Swim Careers. As a key member of our management team, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Assist the General Manager in meeting service and financial outputs, as detailed in the annual budget and business plan.
  • Oversee the delivery of fun and inspiring lessons to 0-11-year-olds and adults, using swim teaching resources and programming management strategies to ensure customers have a seamless journey through the programme.
  • Deliver exceptional customer care to every swimmer and family member in and out of the water and instill these behaviors within the operational team.
  • Responsible for programme performance and business Key Performance Indicators such as customer retention and Net Promoter Scores. Analyze data to inform key business decisions and improvements.
  • Lead the operational teams, including Lifeguards and Swimming Teachers, conducting the monthly rotas, team observations, and monthly status meetings.
  • Manage individual and team performance aligned to the swim's standard.
  • Opening and closing the building, ensuring policies and procedures are adhered to on a day-to-day basis.
  • Manage the Risk Assessments for the centre, ensuring that high levels of service and a safe environment are maintained at all times.
  • Maintain the facilities' hygiene and operational standards, striving towards a 5-star monthly audit score and 100% compliance in Health and Safety.
  • Use chemicals provided in line with the manufacturer's guidelines and COSHH regulations and monitor levels of materials and equipment, placing orders as required for all relevant stock.
  • Work closely with the designated pool engineers and maintenance contractors to ensure all necessary action is taken so the pool runs efficiently.
  • Inspect and maintain building systems and provide support for basic preventative and reactive maintenance when required, along with annualized building checks.
Requirements
  • Knowledge of sports/activity programming and programme management.
  • Customer service focused, demonstrates a committed approach to quality of standards.
  • Commercially driven with experience of working with Key Performance Indicators.
  • Able to define operational key performance indicators and articulate these to others.
  • Good working knowledge of Microsoft Office and CRM systems.
  • Passion for sport, physical activity, and health.
  • Performance-related bonus potential.
  • Great annual leave package.
  • Birthday off.
  • Discount on swimming and gymnastics lessons for family and friends.
  • Employee recognition scheme, rewards, and team events.
  • Monthly staff training and collaboration.
  • Multiple training and qualification opportunities.
  • Employee assistance programme.

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